1stlinefutureplanningReviews of 1stlinefutureplanning.com

Bought this as a Wowcher deal and ended up having to get refunded. The service was dreadful. They called me to book an appointment, I returned all the paperwork, then they called me again to arrange an appointment and acted like it was our first time speaking, I had to explain that I was already booked in for the 22nd May. They then missed our appointment with no explanation or contact, when I got in touch about this I got a silly excuse about the system being down and I was told to provide dates after the 9th June that I could do another appointment, I did this and by the 15th I had still heard nothing so got in touch with Wowcher, it’s now the 22nd June and I’ve still heard nothing from this company so am being refunded by Wowcher. What a waste of time, annoying that I have filled in the paperwork and provided them with all my personal information when they’re clearly not trustworthy.

Very disappointed with this company. Appointment made and confirmation email received from them, but then consultant failed to turn up and it was up to me to contact 1st Line Future Planning to find out why. First of all they tried to tell me that the appointment was for yesterday and that it was me who failed, then when I pointed out that the email with today was right in front of me it was suggested that they tried to contact me yesterday but I didn't respond. I had no call and no missed calls yesterday. If this is how the company begins to offer a service then I cannot trust them with my future planning.

I would strongly advise anyone considering 1st Line Future Planning to stay well away. My experience has been extremely poor from start to finish. They use cold-calling tactics and pretend not to know you, just to convince you into making a booking with an unqualified consultant. Despite what they advertise, they have no accreditation as a company. The accreditation they mention only applies to a single Director—not to the business itself. Even the Society of Will Writers, whom I contacted directly, confirmed that their advertising does not comply with the Society’s charter and rules. When I raised my concerns, I requested a refund. Only after persistence did I finally get my money back, which says everything about the way they operate. The biggest danger is that you truly have no idea what you’re buying from them, and you have zero protection if they mis-sell you something. Worst of all, you won’t even be around to deal with the fallout—your family will be left picking up the pieces. Avoid this company at all costs.

Whatever you’re looking for DO NOT use this business. I’ve been waiting 17 months (since Jan 24) for my Deeds to be altered and I am still waiting. I paid £480.

This company cold called me to discuss estate planning first talked about life insurance policy that I had taken out with another company that was just a tactic they use . I decide to set up power of attorney .They emailed me something to sign which I did .now at no time was a cooling off period of 14 days mentioned . I had signed for finance to cover cost . I did mention a few times what if I decide not to proceed again no 14 days cooling off was mentioned . The documents arrived but my adult children would not sign said it was not worth the money £760 . I then noticed a company called Funeral Service Direct had taken a direct debit from my account if £38 I cancelled direct debit and contacted 1st Line Future planning to advise I was not proceeding and they said I was outside 14 days cooling off period and could not cancel. The fact is it was well past 14 days when I received the documents to be signed . Then Funeral Services direct started hassling me for the money said they had paid 1st Line Future Planning £760 and therefore I had to pay them or debt collectors would be involved and affect my credit score . Please do not be conned by 1st Line Future Planning who are introducers for Funeral Services Direct