I don't think they even deserve that one star. I sent in my portable oxygen to buy back program there was nothing wrong with machine cause I sent it in for service early this year and didn't use it cause it wasn't enough
oxygen for me I was told that the machine is all good after they serviced it now I sent it in for buy back and they j
called me to tell me they offer is $350 not $600 because the pressure is low and the warranty just expired all bull crap I told them send it back to me they said ok but I have to pay for shipping I will never do business or send anyone to do business with this company a bunch of crooks
JR
Joe R.
Beware of 1st Class Medical -Portable Oxygen Concentrators.
Beware of this businesses tactics. I purchased a Oxygen Concentrator from this company in "Good Faith", and they put the shaft to me. I paid $2,100.00 dollars for a "Freestyle Comfort" CAIRE oxygen concentrator. When the unit arrived, I pluged it in, and it was Dead On Arrival ! DOA ! I called them on the following day, and advised them that the unit was defective at the onset! They sent me a replacement unit. When the unit arrived. I plugged it in. it did work, however it was so loud that my wife said she could not sleep over the noise of the machine. I knew then, that this "CAIRE" product would not serve my purpose. I then called the company(1st class medical) and advised them that I was not happy with this companies Oxygen Concentrators after having two bad units. I advised 1st Class Medical, that I was sending back the two units by UPS, and did not wish to proceed any further with the product or the company (due to apparent continual frustration). A few days later, I checked on my credit card, to see if a credit was issued for the amount paid of $2,100.00.They issued me a credit for the amount of $1,920.00 dollars, not the $2,100.00 that I paid.I was "shorted" $180.00 dollars. When I called the company and asked why they did not credit my card for the full amount of $2,1000.00 they stated to me that it was for shipping fees / re-stocking fees. I felt cheated of $180.00 and that I was under the impression that I was dealing with a honest company. The response was that they would not credit my card for the amount of $180.00 She said "Dispute" the amount with my bank! I then Called my bank, and they said the amount of $180.00 would be placed in "dispute" by the end of the month ( October). I told the person at 1st class Medical that I would write a review about the entire "fiasco" she wasn't deterred at all by what I said, and I am still short $180.00. I would Never do business again with 1st Class Medical, and I would not recommend this company to anyone. 1st class, my ass! (I did go with another company, the company and the product were both great!) Stay clear and far from 1st Class Medical. Positively NOT 1st class service, Positively 1st class "Rip-Offs!"
