1st Class MedicalReviews of 1stclassmed.com

I STRONGLY advise finding a different company. This company, as evident by many other reviews, exercise predatory practices. In our case, the purchased portable oxygen concentrator stopped working a few months after purchase. We were given a run-around by several employees over a couple of months before they finally agreed to replace the unit. We were charged $90 for shipping, were told it would take 6-8 weeks for a return, and an additional $300 for a "loaner" P.O.C. Review the other reviews. Many have has similar experiences with defective product, predatory practices, and constant "nickel and diming" to ensure they get as much money out of you as possible. If you cannot go without supplemental oxygen, consider a different company. 1st Class Medical isn't worth the money, frustration, or time. PROTECT YOUR HEALTH and look elsewhere.

Horrible experience. They initially sent a “new”ARYA O2 concentrator which was obviously used. It failed immediately and they replaced with another ARYA. This appeared new but after a year of light use it sounds like a tractor trailer and over heats. The sales dept. couldn’t care less, told me to ship it back at my expense, wait six weeks (Really?) or upsell me another unit for additional 1900.00. Other issues were never sending tubing or cannulas as promised and don’t believe a word they tell you re. Medicare reimbursement. Out of pocket 4000.00. Reimbursement including secondary, about 26.00 a month. After the sale NO follow up. Always tell you somebody will call, but they never do.

If you're in acute respiratory distress I would strongly suggest you go to the ER and order the portable generator from there instead. I instead tried the overnight for the next day and was repeatedly assured by Maggie W. that it wouldn't be a problem. I followed their normal process and contacted Dr. P., a 3rd part business, who charged me $150 USD via phone but who never faxed the money back to 1stClassMedical and thus no order made it overnight. Then next morning I spoke with a very helpful gentleman names John at 1stClassMedical who was very sympathetic and helpful and he sent a brand new unit (in parallel with the original) for overnight but it too neither arrived (it's arriving Saturday) so now I must hope that UPS will finally deliver one or both Monday morning. Each side blames the other with no resolution and potentially thousands of dollars lost (glad I used a CC)! Overall a very unprofessional process! Always buy it with a CC, and while you're still relatively healthy, or from an ER. You can always cancel a CC charge!

They tried to rob my father. The owner specializes in internet marketing. They caught his attention and took his credit card information and asked for a pin before he had even signed any contracts or signed up for any services. Predatory company that is targeting your sick parents!

horrible customer service. l wanted my simplygo mini fixed. Salesman said instead he would offer $600 for the unit if I bought a new one plus extra off for being a valued customer. HA! they took me on that one. Only offered me $100 after they got mine back. Now giving me a hassle returning the new one, saying I will have to pay more for getting my "used one back". I will never deal with this company again.

This company cheated me out of $800. They have unethical business practices. The rules change as you move through the process. They do not deserve a single star. When I received the oxygen concentrator which I purchased and used it for the first time, it over heated and burned my leg. I never used it again and returned it within the first week. Suddenly the 30-day return policy became a 5-day return policy in order to receive the full purchase price. When calling to discuss this issue, the customer service was minimal. Returned phone calls were non existent. I regret this transaction and will never do business with this company again.

This company cheated my out of $700.00. I am very unhappy with the way this company conducts business. They really don't care about you or your health. Please don't do business with this company. They will just take this review off when they see it. I only hope I can save just one person from doing business with them.

DO NOT ENGAGE WITH THIS BUSINESS! They will literally stalk you. I have received something like 25 calls, 10 emails, and 10 texts just from looking! Ridiculous vultures for sales people.