1st Class MedicalReviews of 1stclassmed.com

Buyers beware! The air nipple fell off my Arya and could not be reattached without dismantling the unit, which voids the warranty. I had to pay $50 for freight to have it repaired at their shop. I received a call today from their service department telling me the unit was damaged and unfixable, and the warranty did not cover damage. Their solution was to sell me a remanufactured unit for $850 plus another $50 for shipping. These people are bullies and need to be exposed.

I bought a Philips SimplyGo in July of 2023. 4 months later it stopped working. I sent it in for repairs which took almost 10 months. During that time first class offered me nothing. This July it failed again. I called first class for a reference for a local repair and they wouldn’t give me one they said I could call the factory for references. Well that didn’t work. I called them on July 27 and told them the problem but I was hesitant to send it to them and wait another 10 months. Finally , finding no one local I called back on Aug 1st and they flat out said they wouldn’t honor the warranty because I called one day out of warranty even though they were notified of the problem within warranty. Very sleazy. they are still selling Philips even though Philips went out of the oxygen business a year ago. Do not trust these people.

I would like to express my deepest dissatisfaction with 1st Class Medical as a company and their ARYA Airtivo model P2 as a product. I will start with the product. I originally purchased the product sometime back in 2021. My first impression was mixed. I liked the battery life and its quick charging. Its major draw-back at that time was compressor noise. There was a loud pop and hiss as the compressor engaged and released, loud enough to be clearly heard while watching TV and it can disturb sleep. I have since purchased a different manufactures' unit which is ninety percent quieter, just to compare apples to apples. The unit lasted less than a year when it gave me a “<83% O2 Level” Warning. I called 1st Class Medical and they honored the warranty for a cost of $50-$75; however I would need to return my unit to them and they would then ship the replacement, turn around time 10-14 days. If I wanted to preform an exchange return it would cost me $150. This for a product I paid them thousands of dollars for. I opted for the exchange return. The replacement unit lasted about eight months. Again I had to pay $150 for the exchange return process. We are now up to $300 out-of-pocket for warranty repairs. The Third unit lasted less than a year. By now 1st Class Medical had been busy and amended their return policy. Not only would it cost me $150 for the exchange but I would be required to make an $850 deposit to insure their ill designed product was not damaged, This is when I decided to cut my losses and go elsewhere. To wrap-up this review I would like to say I did talk to a customer service supervisor. That was the worst experience of all. She told me that the product was perfect and her company took absolutely no responsibility nor acknowledged that the product was faulty. She additionally implied that I had a bad attitude and was expecting too much from them and their product. My closing advice: Stay away from the ARYA product and 1st Class medical entirely, neither deserve to exist.

I wish I could leave a better review, but my recent experience with 1st Class Medical was deeply disappointing. I responded to a trade-in offer that was clearly outlined in writing, but the final transaction didn’t match what was advertised. I was charged more than expected, key items were not included, and despite multiple attempts to get clarity, I was told I had misunderstood — which I had not. While one representative I spoke with was polite and professional, the company’s overall handling of the situation fell short of expectations. I’ve since had to purchase necessary accessories elsewhere at additional cost. For a company that serves people with serious medical needs, the lack of accountability and support was frustrating. Would not recommend based on this experience.

Do not do business with this company. They are not reputable. We purchased a $2100 refurbished machine needed for my 10 year old grandson who couldn’t leave the hospital without one. He is on oxygen full time. Within 2 months it malfunctioned and it cost another $850 to exchange it for another machine, 8 days later. He couldn’t go to school or play outside while waiting for a replacement. I was reassured that after the company checked out the defective machine it would most likely be replaced and the $850 would be returned. Nope- they determined it was our fault and all but $200 of that money was lost. The machines thus company sells are very expensive and totally not reliable, and customer service was a complete disappointment. Don’t let this happen to you.

I went with them because of the long battery life. We spend the entire day at the Cancer treatment center so I needed a lot of battery for my husband. The 7-hour battery, less about three and a half hours. The two three hour batteries, last about an hour. I have to take the charger and find a place to plug it when we're down there for 9 to 10 hours. After receiving it my husband went on hospice so we no longer needed it. I was told we had 30 days to return it once it was delivered. One week before that 30 days I started trying to call, and my calls were avoided once they found out what I wanted. My son-in-law started calling so they wouldn't recognize my number. Now he's getting the runaround. If I can't return it, I will have to be paying payments on something I can't use. And this was a very expensive piece of equipment.

I Never dealt with a company that cares less about their patience. We bought an oxygen concentrator from them. It broke within the first four months. It’s still under warranty, but it will take 10 weeks and $400 to get it repaired. When we said, what do we do without an oxygen concentrator for the 10 weeks they said just buy another one from them and every time one breaks you could just keep mailing it back And you will always have one. The concentrator has an internal filter that can go bad every six months so you need to keep sending them back every six months to be repaired. And paying for the repair Stay away from this company

Purchased the "new" POC Model P2-S3 for my elderly mother on March 11, 2024, and it arrived on March 19, 2024. We utilized it three times without any issues to transport her to appointments, as she typically uses a different oxygen concentrator at home. However, during the fourth use in early May, the device abruptly shut off after just over an hour of use and wouldn't turn back on, despite the battery showing 57% charge. Contacted their 800 number the following day, only to be informed that they lacked technicians over the weekend. Finally reached them on Monday, and after troubleshooting, it was determined that the battery needed replacement. Unfortunately, they didn't have the triple battery I initially received, offering three single batteries instead. Shortly after, received a message stating that, since the device was outside the 30-day window, I'd need to cover shipping costs for the battery exchange, totaling $30. Expressed my frustration regarding the unexpected shipping charges, to which the "Customer Service" representative defensively responded, emphasizing the expense of batteries and insinuating I was accusatory. Requested a supervisor callback, which I have yet to receive. In summary, while this may be a lengthy review, I urge potential buyers to consider alternative companies and devices.