stflaw
I bought a refurbished Farberware…
I bought a refurbished Farberware microwave oven for $40. The first one 1sale sent was not in good condition; it had unremovable scorch marks and food stains on the inside, and a burnt smell that would not go away. I complained to 1sale and they immediately offered to send a replacement microwave without requiring me to send them back the old one. A week later, I received a package from them, but it was only a new glass platter, not a microwave. I informed them of this mistake. They apologized and sent me another package, which did contain a replacement Farberware microwave oven. The replacement oven is in almost pristine condition and looks new to my eyes. While I was annoyed with the condition of the first oven and the mistake with the first replacement shipment, 1sale stepped up and insisted that they would resolve this issue to my satisfaction. They absolutely did so. Also, throughout this process they kept me informed of the status, gave me tracking information, and responded quickly to all of my emails. I am very pleased with 1sale's customer service. I would happily do business with them again.