1of1 Servers is your ultimate hosting solution, offering unmatched DDoS protection of up to 4 Tbps powered by CosmicGuard and Gcore. With blazing internet speeds of up to 20 Gbps, 99.99% uptime, and cutting-edge hardware featuring DDR5 RAM, we deliver unparalleled performance and reliability. Whether you're gaming or hosting, our fully monitored servers and expert support ensure peace of mind every step of the way. From seamless framework installations to powerful virtualization options, 1of1 Servers combines affordability with top-tier technology for an exceptional hosting experience.
1 of 1 Servers (1of1servers.com) has 359 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
1of1servers.com
Website
1of1servers.com
Category
IT & Communication
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Im even disappointed in having to put 1 star, where to begin. My long time friend and dev needed some help with some projects when submitting a ticket asking for help they told him that everything is easy to do and when he asked for the help they ended up banning him from the discord for simply asking a question. Next on the list we would have constant outages and not just with us, other servers as well and instead of helping us they would shut down ticket support and all there chats. We would never be informed of any maintenance going on. We spend so much money to not even get the help that’s deserved. They make it out to be the customers fault when in reality it’s on there end and they are to lazy to check. We recently switched hosts because I cannot afford to have my city go down any longer. I would move on to someone far better than this pos company. I gotta say man you have entirely gone down hill and it’s very disappointing.
Response from 1 of 1 ServersNov 11, 2023
This customer initially sought our hosting services to mitigate DDoS attacks on his server. During his seven-month tenure with us, using our VPS servers, his server achieved an impressive 99.99% uptime. There were only two brief outages totaling 28 minutes, attributable to an issue with our ISP provider. Evidence of this can be seen here: https://imgur.com/a/anKrDSe
The individual he refers to as a "friend and developer" lacks fundamental knowledge in the field, contrary to what one might expect from a developer. This person entered our Discord general chat, seeking specific support for the customer's account. As our policy restricts support to direct customers only, we asked him to refrain from such requests, especially in a public channel. When he persisted and began to spam the chat, questioning why his messages were being removed, we had no choice but to ban him from our Discord server, as he was not our direct client and thus not entitled to our support.
Following this, the customer, who is the author of this review and not the individual we banned, urged his merely Discord of about 20-30 members to bombard us with negative reviews in retaliation for banning his "developer." Trustpilot has since removed all of the negative reviews. Shame on you.
Proof of requesting negative reviews: https://imgur.com/a/bR9sYc7
MT
Maros T.
Server shut down and banned for a bad review
Servers are OK but the support/owner is quite rude and un-helpful. All the evidence was presented that somewthing was wrong on the server side thats out of my controll but i was just given repeat commands and told that they do not provide support for my problem.
No refunds possible
Edit: After leaving this review my account was terminated and my £35 server shut down because i left a bad review, no refund.
Owner pretended to be fixing things but in reality he was finding any reason possible to ban me or close the server.
I expect a lacklustre reply from the owner basically calling me cluless and ignorant person like they have done with other negative reviews
Edit 2: I had links to evidence on this post, 1 of 1 kept reporting this review so i had to take them down :) Anyway this review is verfied so you can see that trustpilot has seen all the evidence that i sent
Response from 1 of 1 ServersNov 11, 2023
The customer was persistently impolite during support interactions.
We clarified that our support does not extend to applications running on their servers, as it is outside the scope of basic Windows usage support typically offered by providers.
Despite our efforts to address and resolve his concerns during his review process, he submitted an altered review that was exceptionally disrespectful. Consequently, we chose to end our business dealings with this person.
HT
Hibu T.
I asked for a refund and was banned.
I asked for a refund because I bought it and regretted it, and the owner banned me from all support servers and I don't even know if I'll receive a refund, I don't understand, the owner is freaked out, it's been 3 days and I don't even know if I'll receive it my refund, I will contact my bank because there is no way to communicate with them because they ban you from everything and the support email they ignore.
Response from 1 of 1 ServersOct 18, 2023
This clueless customer acquired the server on September 24, 2023, at 17:00, with delivery completed by 18:51 the same day, as detailed in the image below.
Having possession of the server for merely a few hours, the customer promptly initiated a cancellation request, citing "Refund, I regretted I stopped my services" as the rationale. The timeline below indicates that this cancellation was requested on September 25, 2023, at 01:00, and by 2:19, a refund was processed on our end.
Although there was no obligation on our part to authorize a refund since the service was rendered and delivered, we opted for flexibility due to the unusual sequence of immediate purchase followed by an abrupt refund request, thereby granting a courtesy refund.
Subsequently, we chose to discontinue our business affiliation with this individual, resulting in the termination of his account and a prohibition on accessing our services in the future.
Following this, he join our Discord server using more than 30 alternate accounts and began to flood our channels with spam.
Screenshot of timeline: https://imgur.com/a/E3HSNLw
TR
Trifflinn
Beyond terrible experience and rude “owner”
I had an absolutely dreadful experience with 1of1 Servers, primarily with their owner, who you will find if you do a little research in their discord server. while seeking insight before purchasing a VPS. Unfortunately, even after making a purchase, I encountered the same deplorable attitude, which left me feeling undervalued as a customer. The main cause of this frustration is, without a doubt, the owner’s demeanor. His rudeness and unkindness created an uncomfortable and off-putting process. It’s evident that he lacks the necessary patience and basic comprehension while reading support tickets, as demonstrated by most of my ticket transcripts. His responses often come across as rushed and impolite.
Furthermore, their documentation, particularly regarding add-ons, proved to be confusing and lacked essential clarity. Consequently, I experienced unnecessary frustration, wasted time, and needless expenditure as I grappled with deciphering their offerings
However, the most disheartening aspect was their customer service, which left much to be desired. The staff I encountered appeared disinterested, unhelpful, and even unsure about whether I could purchase an add-on alongside my chosen service. It’s evident that they still have a considerable amount of progress to make in terms of training and professionalism.
In conclusion, I strongly recommend refraining from conducting business with 1of1 Servers. The owner’s attitude, absence of lucid documentation, abysmal customer service, and uncooperative staff collectively render them a company to be avoided at all costs.
Below are some transcripts from tickets I’ve had with them:
**Transcript #1: This transcript shows their staff being clearly confused and misleading at the beginning. And also showcases the owners attitude**
trifflinn#0: Sorry for making another ticket. Just some general questions I would like to ask
1. If I buy the budget vps that’s in the screenshot. Am I able to get the free and the paid add-ons? Because they are not listed. However on the documentation I don’t see any limitations on the addons
2. Can the add ons be purchased separate after the purchase of the vps or does it have to be in the same transaction?
kolvy#0: To my knowledge, you're able to get those services on any package that you get.
They can also be purchased seperately.
1of1 servers owner: Hi,
No, Budget VPS lines up does not offer those options
trifflinn#0: So not even the paid ones correct?
1of1 servers owner: It does not
trifflinn#0: Sounds good, thanks for the answers. I’ll most likely be ordering a vps later on today once I evaluate the choices a bit better and I’ll make a ticket again if I have any questions. I Appreciate your time 🤝
trifflinn#0: If I buy the lion premium vps can I then transfer to budget 2?
trifflinn#0: I just want the GitHub tutorial and transfer to be honest because I’m transferring from ftp and would not want to mess anything up
1of1 servers owner: No you cannot
trifflinn#0: Upon purchase of a premium vps what’s the estimated time for GitHub tutorial
1of1 servers owner: You'll open a ticket and reach out
1of1 servers owner: Let us know if you need anything else
————————-
****Transcript#2: This transcript shows the owners lack of comprehension when reading a ticket and you can clearly tell that the replies are rushed and sent with attitude.****
trifflinn#0: *sends screenshot*
trifflinn#0: First pic is the 2nd budget vps package which seems better than the lion vps?
1of1 servers owner: Hi,
We don't provide recommendations as everyone is different. Choose what you need
trifflinn#0: between the two above, which is better in general based off of hardware?
trifflinn#0: They just seem very similar and one is premium and one is budget, just wondering if you could give me a better explanation, for example the budget has 6 cores and the premium one has 2. how big of a difference is that power wise?
1of1 servers owner: Well, the name really says it. One is a premium package vs budget plans
Response from 1 of 1 ServersAug 27, 2023
We recently had a challenging experience with this customer who seemed intent on circumventing our established procedures.
Initially, he opted for our most basic VPS package, which offers 4 GB RAM and 100 GB storage. Despite the fact that adding GitHub wasn't an option during checkout (due to storage constraints), he insisted on this addition. Interestingly, he omitted parts of the transcripts where he inquired about completely wiping his VPS to install GitHub. He also queried about switching between packages, seemingly attempting to circumvent the system. Our protocol is straightforward: if it's not available during checkout, it can't be added post-purchase.
However, he continued to dispute this. The distinction between our packages is clear on our website - one is labeled "Premium" and the other "Budget". Yet, he sought further clarification, which is puzzling given the transparency of our offerings. His struggle to grasp a straightforward checkout process led to his own confusion.
To sum it up, the root of his dissatisfaction seems to be his disagreement with the clear options we presented.
JS
Jonathan S.
Oh let's start here
Oh let's start here. Wanna talk about quality? Horrible. My $30 game server launched my server 3x faster than their $60 vps did. When I questioned the matter in a discord ticket I got a attitude about it regarding how "I needed a dedicated server" in order to run my server. Well that was a lie. I decided to try them due to positive reviews and quality of their work... But I was wrong. I was then told to remove all my stuff off the just purchased VPS and to leave all pertaining discords due to me simply asking a question, seems a little scammy to me? I told them I would once I received a refund, they just took my money didn't they? And wanting me to leave after confronting their garbage products? Also was wrong. I put in a ticket on their website... Well guess what, the guy closed it and said, " we don't offer support" I hope this review sheds some light on how these people do business. Horrible quality, horrible customer service and overpriced garbage. Stay far away.
I'll add this note that when I posted the video of the game host firing faster than the vps it was a issue. Also have screenshots of my ticket submitted and got deleted. Also mast majority of my scripts are PAID by proper developers and or PS scripts. He also talks about how I "couldn't afford it" which is a lie, I don't see a reason to spend big money on a product that just doesn't work? How much sense does that make?
Response from 1 of 1 ServersAug 25, 2023
Let's start with this customer who just can't follow simple and proper instructions.
This person believes that his gameserver from Zap, which operates on DDR3 RAM and an older CPU from 2012, can boot his city in under a minute compared to our VPS equipped with DDR4 RAM and a 2019 AMD EPYC CPU. Considering he's chosen Zap, it's not entirely surprising that he thinks like that.
Upon his request, we set up his city which booted perfectly fine in normal time way faster than his previous host. He then added additional garbage maps to his VPS, including the entire New York City map. Naturally, with such a vast map, the boot time will be significantly extended, specially first time building the cache.
We suggested that a dedicated server would be the best option for him. However, he mentioned that he just couldn't afford it, no wonder he choose Zap to begin with. When he became confrontational, we informed him that we'd prefer not to continue providing our services. We advised him to back up his VPS and inform us once he completed it, so we could terminate his VPS. Additionally, we mentioned that we'd be willing to offer a refund, even though we are not required to do so as our VPS are working fine, it's his issue with all of his garbage maps and unoptimized scripts.
Unfortunately, he became more aggressive, leading us to remove him from our Discord. We instructed him to request a refund via our Billing Portal, but he yet again failed to follow simple written instructions.
It seems he opened a ticket as a Guest user instead in our billing portal of logging into his account. Consequently, our response was, "We don't provide support to Guest users, log into your account" to facilitate tracking his service/VPS.
MS
Marshall S.
Unhelpful and Condescending
I wanted to get two dedicated servers at their VA locations. I filled out the form on the website and included credit card info, etc. I have used this card with many vendors and never had a problem.
When I clicked submit, it came back saying fraud alert and it wanted a picture of me, my credit card, my driver's license, and a picture of "proof of payment" but there was no explanation for what that was. Like maybe an old credit card invoice? But I don't do paper billing. The page was accessing the camera through the browser; there was no apparent way to upload anything. That seemed to mean that I was supposed to show a paper document to the camera, the way I had shown my driver's license to the camera.
I couldn't make sense out of it, so I tried support. The support person either gave terse and unhelpful answers, or else ignored my questions completely. Then he went away for an hour. When he came back, it was simply to rephrase his previous unhelpful answers.
This is a transcript of the support chat:
------
Go ahead, ask us anything!
me:
What is proof of payment
You are asking for a picture of proof of payment but you don't say payment of what. I have no idea what you want to see.
1of1servers:
Hi,
Proof of payment is essentially proof that the payment has gone through, a screenshot showing pending, etc. What you provide is up to you.
me:
So like I could go to my bank's website and screenshot a transaction?
1of1servers:
What is this related to? Do you have a pending order that was flagged for Fraud?
me:
Yes
Trying to get 2 servers in VA
1of1servers:
Okay, provide me with the order # or invoice #
me:
Order Number: xxx961
1of1servers:
Okay, there's qi
There's quite a bit of discrepancies with this order, go ahead and submit the verification and I can check it further.
me:
What kind of discrepancies? I use this card all the time.
I did however put in a different email address than usual.
Still not sure what I am supposed to submit. An email from you guys?
1of1servers:
Submit the verification and I can check it further. You did receive an email, but the documents needs to be submitted from the online portal.
me:
So what documents to I submit? I am totally unclear.
I got 5 emails from you.
1of1servers:
Go to your Billing Portal and submit the requested information there.
me:
1) I don't know what the "billing portal" is. I am still trying to submit the pictures; is that the billing portal? 2) I still don't know what the request information is. What is a "proof of payment"? Payment of what? Proof how?
1of1servers:
I already informed you what proof of payment is, read above in our chat.
You can log into the billing portal from the main website [company website], is titled Client Login
me:
You said "proof the payment has gone through." If you mean proof that the credit card I gave has been charged, well, it hasn't been charged yet.
1of1servers:
Go up and read again, I said pending.
I won't engage in a back and forth with you. If you want to submit the documents, great, if not, that's fine as well.
Have a great day.
me:
It's not pending either. Nothing shows up in the bank website.
Ok it looks like the invoice is showing "canceled" for some reason.
That would explain why the bank never got anything.
[over an hour goes by]
1of1servers:
Okay, that don't matter. As stated above, you can still provide proof of payment, you can also include a picture of the card that will be used for the payment (showing last 4 digits) that's consider proof of payment.
me:
Yes, I submitted a photo of my card before I started the support chat. I still don't know what "proof of payment" is supposed to refer to, given that there is no evidence of my card being charged on the bank website.
At this stage I am no longer interested in doing business with your company. Good day.
Response from 1 of 1 ServersMar 24, 2023
We have declined to engage in business with this person because they are a direct competitor who wrote a negative review of our business with the intention of damaging our reputation after we reviewed the documents and profile.
PA
Panduhs
Rude owner, Horrible customer service.
I ordered a dedicated server for $226.57 after waiting 24 hours after purchase i was tagged in a ticket in their discord and told that the product i ordered was not in stock and that they would need to transfer me to a different location for MORE money. I said i didn't want to do that. I requested to just get a refund so i could find service elsewhere. Then the owner "MonkeyWhisper" replied back very rudely saying he was banning from the discord and if i wanted to request a refund goto the website. I created a ticket on the site requesting a refund explaining what happened, and they i got a email with a response on the ticket i click the link and MY ACCOUNT WAS BANNED on the website?? Got another email a day later saying the ticket closed due to no response for 24 hours. He also banned me from the ProjectSloth discord preventing me from using there products also.. All because i wanted a refund due to poor communication and rude customer service. This review is being written so far after it happened because i was trying to buy a lifetime membership for a discord bot today unknowingly it was linked through the projectsloth discord that i cannot join. Great job taking business away from not just your own business but someone else's also @monkeywhisper..
Edit in response:
Purchase date and time: Oct 4, 2022, 1:23 PM
Refund request date and time: Oct 6th, 2022 2:03 PM. Hmm more then 48 hours after purchase. Seems valid to request refund after the quoted time.
Response from 1 of 1 ServersMar 13, 2023
Hello,
Please ensure that you are honest about your experience when writing a review, as misleading others is a poor practice.
To clarify, you did purchase a server from us and we informed you that a dedicated server would take 24-48 hours to set up, as indicated in our ticket system.
We also provided you with a $20 discount recurring for the inconvenient.
You impatiently requested a refund after waiting for 25 hours, which we promptly provided, and we decided to terminate our business relationship with you. As per the ticket below, we answered you within 26 minutes and issued the refund, not 24 hours later per your message above.
Ticket Preview:
https://imgur.com/vSLxgLa
We have the right to refuse to do business with anyone, just as you have the right to request a refund.
It's satisfying to know that our measures are effectively keeping you from attempting any future business with us or any of our other products/businesses.
We wish you all the best.
JR
Joan R.
What a Joke of a Fake Company
My Vps was set up in 30 seconds, Very straight forward instructions and great support , Compared to other hosting services this has been the most pleasant and high performing experience. Overall I would never go anywhere else.
Edit : This place is a sinking ship waiting to fail. I have never had such a gaslit customer experience as when dealing with this guy. EVERYTHING is fine and dandy UNTIL you have legitimate concerns and issues. Then he just bans you and closes your account so you cant access any data that can help in any litigation.
