yousef
This company is a joke and has unreal…
This company is a joke and has unreal policies. Good luck canceling your order. It's been almost a month and I'm still waiting to get my almost 500 dollars back!

1MD Nutrition is a trusted leader in the health and wellness industry, offering scientifically formulated supplements designed to support whole-body health, vitality, and longevity. Our products are meticulously crafted with the highest-quality ingredients, backed by research and designed for optimal absorption. Whether you're looking to support heart health, boost immune function, or improve cognitive performance, 1MD Nutrition offers targeted solutions to help you achieve your wellness goals.We are committed to transparency, sustainability, and customer satisfaction, ensuring that every product meets the highest standards of quality and effectiveness. All our products undergo rigorous third-party testing to guarantee potency, purity, and safety, giving you peace of mind with every purchase. Our team of experts, including physicians, nutritionists, and wellness advocates, is dedicated to empowering you with the knowledge and tools you need to live your healthiest life.From our top-selling VisionMD® for eye health to our LiverMD® for liver support, we offer a wide range of products tailored to meet the unique needs of our customers. Join the millions of 1MD Nutrition customers who trust our products to support their health and wellness journey. With a strong focus on customer care, we prioritize delivering an exceptional experience and are always available to assist with any questions or concerns.At 1MD Nutrition, we believe in making health and wellness accessible, effective, and truly beneficial for every individual. Join us on the journey to better health today!Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll make sure to assist you and find a solution.
1MD Nutrition (1md.org) has 206 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
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Personal Care · Costa Mesa, California
Excellent
Showing 70 reviews with 1 star · Clear filters
yousef
This company is a joke and has unreal policies. Good luck canceling your order. It's been almost a month and I'm still waiting to get my almost 500 dollars back!
Susan H.
This company is the worst. You can't get ahold of anyone to cancel your monthly order. I tried the Liver Cleanse that did nothing according to 2 CT scans in 6 months. I postponed my last order and they sent it anyway. You can't return it without talking to them but they don's answer the phone. I have called and called and been on hold and hour and still no one answers. Once I did get ahold of a representative they send they would send me a return label but never got one. Without pre-authorization they won't refund your money. Company is a big scam
Response from 1MD NutritionAug 18, 2021
Hello Ms. Henry, We are sorry to hear you didn't experience your desired health results with LiverMD. Additionally, thank you for reaching out again to our customer support team and allowing us the opportunity to rectify this situation. We have cancelled your subscription and fully refunded your money. We wish you a successful health journey! We would like to take this opportunity to clarify our refund policy, expressly written on our Returns Page. If a customer wishes to return any product within 90 days of the date of purchase date, the process is as follows: Step 1 You must let 1MD know of your decision to return your order. you may write a notice on the package you are returning. If you choose to inform us of your decision to return your order by writing a notice on the package, please make sure to include your first and last name and your order confirmation number in your written notice. Your order confirmation number can be found in the order confirmation email that was sent to you at the time of your original purchase. Please Note: If you simply send the product package back without either calling us or writing a notice on the package informing us you want to cancel your order, you revoke your right to a refund. Step 2 You must include inside your return package, all bottles that were purchased in the original order being requested for refund. All bottles, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility. The 1MD Team
L T.
About 2 months ago I ordered 2 products from 1 MD and received the order with one bottle previously opened with all safety seals gone. I let them know but felt they had been horribly lax in shipping this type of product out. I tried the pills in one of the unopened bottles but after taking them my stomach was upset and I was nauseous. After some thought I decided I didn’t trust them as medical professionals and tried to return everything. I called them and received their instructions and followed them to the letter. I insured the return and tracked it. They received it. I had gone through PayPal and thought all would be fine. It wasn’t. I tried contacting 1MD several times with absolutely no results and they evidently gave PayPal a difficult time too. They would not refund my payment. I received a partial credit from PayPal if I use them on other orders but only one fifth of what I paid is going back into my account -probably from 1MD. I also had to pay for the shipping back. If they were the only company to exist with supplements, I would NOT order from them. I think they are far from ethical and honest and will be surprised if this review is available but I also intend to put it out on Facebook to be sure it is seen.
Yousef K.
They don't have the option to cancel the order once you place it, unless you call them or maybe email them within 24 hours of placing the order. Good luck trying to reach out to their customer service. I waited for an hour and a half, then it hung up. I called again, waited maybe 50 minutes or so, and finally was able to speak to the customer service representative. Moreover, they do take a while to reply via email. On their website, as of April 12, 2020, it shows their operating hours for Sunday, However, they don't work on Sunday.
Response from 1MD NutritionAug 18, 2021
Hello Mr. Khajah, Thank you for providing feedback on your experience with our check out process. You are correct, we do allow immediate cancellation of orders within the first 24 hours of purchase. All orders are processed and shipped within 24 hours. Once an order has shipped, it can not be canceled or changed, but we can certainly process a return at that point. We have processed both of your requested returns (the first in April and the second in June) and we have fully refunded your money. We have also corrected our Customer Service hours of operations. Thank you very much for bringing this to our attention: Mon-Fri 5 a.m. to 6 p.m. PST Sat 7 a.m. to 11 a.m. PST (888) 393-4030 [email protected] Please, let us know if we can be of service to you in the future and we wish you well on your health journey. The 1MD Team
Marcus A.
I tried their product and did not lower the fats in my liver. I ordered 1 bottle of their liver cleanse capsules. They keep sending out monthly bottles despite repeated emails indicating I did not sign up for a monthly renewal-total scam. If you call their phone # you will be on hold for hours. Do not buy anything from these crooks!
SPAM H.
This company sends me illegal emails every day, violating the CAN-SPAM act laws. They engage daily with a criminal enterprise and turn a blind eye to federal regulations to increase sales. The law is clear; they are responsible for monitoring companies they hire to manage their marketing. They send "commercial content" daily from a different email address every time, so one cannot block the unwanted spam. I do not trust companies who use illegal and unethical ad tactics. I would not recommend this company to my worst enemy - frankly, the ad company they are using is my worst enemy as I get about 30 of these SPAM emails a day. It's a shame they result in illegal and unethical tactics, and they engage with a criminal enterprise to increase business - one must question the companies moral culture. Each violation has a $43,280 penalty per the FCC CAN-SPAM Rule. I am sending a copy of this SPAM to the FCC SPAM enforcement team. I will post this and other similar messages on Trust Pilot every time I get these emails to lower your Trust score. Every interaction I have with your company, I will post another.