1MD NutritionReviews of 1md.org

Response from 1MD NutritionJun 18, 2024

Hi Chris, We’re sorry to hear that CholestMD® didn’t meet your expectations. At 1MD Nutrition, we’re committed to providing high-quality supplements, and we truly value your feedback. Our products are carefully formulated to support overall health, and they undergo rigorous third-party testing for purity and potency to ensure they meet the highest quality standards. We always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that CholestMD® users who noticed healthy cholesterol levels typically reported these results within 12 weeks or less^. Additionally, 1MD Nutrition was honored with the Top Probiotic Supplement award in the Wellness Brand Awards 2022, showcasing the effectiveness and credibility of its product portfolio. As part of this trusted brand, CholestMD® benefits from the same reputation for quality and science-backed solutions. We offer both subscription and one-time purchase options, and nearly 50,000 1MD Nutrition customers take advantage of our subscription plans, which can be paused or canceled at any time. Additionally, we provide an 90-day money-back guarantee. If you haven’t yet, please reach out to our team at [email protected], and we’ll be happy to assist you further and help resolve any concerns. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJun 18, 2024

Hi Anthony, We’re sorry for the confusion regarding our subscription terms. At 1MD Nutrition, we aim to provide clear information, and we apologize if this wasn’t communicated clearly at checkout. We offer both subscription and one-time purchase options, and nearly 50,000 1MD Nutrition customers take advantage of our subscription plans, which can be paused or canceled at any time. Additionally, we provide an 90-day money-back guarantee. We are glad to hear this issue has been resolved, please reach out to our team at [email protected], and we’ll be happy to assist you further and help answer any concerns. Thank you, Eric Customer Service Team 1MD Nutrition"

Response from 1MD NutritionJun 18, 2024

Hi Helen, thanks for reaching out. We are sorry to hear that this has been your experience. This does not sound like the standards we aim to uphold. We've sent a request for more information via TrustPilot so that we can look into this for you if it has not yet been resolved.

Response from 1MD NutritionJun 3, 2024

Hi D. Watson, We’re truly sorry to hear about your experience and understand your frustration with the subscription cancellation process. At 1MD Nutrition, we strive to provide excellent customer service, and it’s clear we’ve fallen short in your case. We deeply apologize for the long hold times and for making it difficult for you to cancel your subscription. We make it incredibly simple for customers to manage and cancel their subscriptions online. You can easily pause, modify, or cancel your subscription anytime through your customer portal with just a click—no need to call or email. However, if you prefer assistance, please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll gladly help you cancel your subscription and address any concerns you may have. Thank you for bringing this to our attention, and we hope to resolve this promptly. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionApr 22, 2024

Hi Wayne, thanks for bringing this to our attention. If you'd like, we'd be happy to check to ensure that future orders have been cancelled if you have not already done so. We apologize for the inconvenience in the cancellation process and hope to have the chance to earn your trust again in the future.

Response from 1MD NutritionApr 5, 2024

UPDATE: Thanks again for bringing this to our attention. We've assured your subscription is cancelled. We do apologize for the inconveniences, and we've passed your feedback on to the team. Hi Michael, thank you for your feedback and for bringing this to our attention. Your experience doesn't reflect the high standards we hold for our customers, and we apologize for the wait time on the phone. If you haven't already spoken with our customer service team to cancel your subscription, please do respond to the request we've sent for additional information. We can help.

Response from 1MD NutritionMar 19, 2024

UPDATE: Thanks for providing additional information so that we can look into this for you. At the time of your call for cancellation, the order had shipped. Please know that your subscription is cancelled and you will not receive future orders. To receive a refund for the first order that had already shipped, you can return the product and receive a refund. Thank you and please reach out with any questions. Hi there, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers. If you haven't yet, please reach out to our team at [email protected] so that we can help. We've also requested more information about your case via TrustPilot so that we can look into this for you directly.

Response from 1MD NutritionFeb 27, 2024

Hi Mike, thanks for reaching out. We have sent a request via TrustPilot for more information so that we can look into this and help resolve the situation.