1MD NutritionReviews of 1md.org

Response from 1MD NutritionJan 6, 2025

Hi Brian, We’re truly sorry for the frustrating experience you’ve experienced with your order of VisionMD®. We understand how disappointing it is to pay for a product and not receive it, especially after waiting for over a month. We also deeply apologize for not responding to your previous emails; this is not the level of service we strive for. We take your concerns seriously and want to make sure we get this resolved. Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll investigate the status of your order, ensure you receive your product, or provide a refund if necessary. Thank you for your patience, and we look forward to resolving this issue promptly. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJan 6, 2025

Hi Dennis, We’re sorry to hear that CholestMD® didn’t meet your expectations. At 1MD Nutrition, we’re committed to providing high-quality supplements, and we truly value your feedback. Our products are carefully formulated to support overall health, and they undergo rigorous third-party testing for purity and potency to ensure they meet the highest quality standards. We always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that CholestMD® users who noticed healthy cholesterol levels typically reported these results within 12 weeks or less^. Additionally, 1MD Nutrition was honored with the Top Probiotic Supplement award in the Wellness Brand Awards 2022, showcasing the effectiveness and credibility of its product portfolio. As part of this trusted brand, CholestMD® benefits from the same reputation for quality and science-backed solutions. Regarding the refund, we understand that your situation may not fall within our standard 90-day satisfaction guarantee. However, we want to ensure you’re satisfied with your experience. Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll work with you to find a suitable solution that addresses your concerns. Thank you for sharing your experience, and we look forward to resolving this for you! Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionSep 30, 2024

Hi Donna, We’re truly sorry for the frustration you’ve experienced with your order, and we completely understand your concerns. It’s upsetting to hear that your cancellation requests were ignored and that you were charged for the shipment after you made the effort to reach out to our customer support team. At 1MD Nutrition, we pride ourselves on providing excellent service, so it’s disappointing to hear that we fell short in your case. We want to assure you that resolving your concerns is our top priority. It’s important to note that managing, canceling, or modifying orders is incredibly simple and can be done directly through your online customer portal with just a few clicks, no need to call or email. However, if you prefer assistance, please don’t hesitate to contact our customer support team at [email protected] or (888) 393-4030. We’ll make sure to assist you immediately and resolve any issues you may have. We sincerely apologize for the delay in responding to your emails, and we appreciate your feedback. We are committed to ensuring your experience with 1MD Nutrition is a positive one, and we will do everything we can to resolve this promptly. Thank you for bringing this to our attention. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJan 6, 2025

Hi Michael, We’re truly sorry to hear about your negative experience, and we completely understand your concerns. To clarify, 1MDnutrition.net is in no way affiliated with our company, 1MD Nutrition, and we agree that their website causes confusion for consumers trying to purchase authentic 1MD Nutrition products. We are a trusted, USA-based brand that has been serving millions of Americans for over a decade, with more than 9 million bottles sold and over 20 prestigious brand and product awards, including Newsweek’s Product of the Year. Our physician formulators have hundreds of years of combined clinical practice in the U.S., and we remain committed to providing high-quality, doctor-formulated nutritional supplements backed by science. We are actively investigating any confusion caused by this misleading website and take protecting our customers seriously. It’s unfortunate that you had a negative reaction to one of our probiotic supplements, and we deeply regret that it caused you discomfort. Our products are third-party tested for purity and potency and manufactured in a GMP-certified facility to ensure the highest quality standards. They are carefully formulated to support overall health, and we always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that 77% of users experienced less abdominal discomfort with continued use of our Complete Probiotics Platinum®, which also holds an outstanding 4.8-star rating from satisfied customers. Our iron-clad 90-day money-back guarantee ensures all 1MD Nutrition customers can receive a full refund, as long as the three easy steps for processing a return are followed. Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll be happy to assist you with completing your refund request. We value your feedback and are committed to resolving this issue for you as quickly as possible. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionAug 23, 2024

EDIT: Hi Julius, thanks for allowing us to look into this. Our records show your subscription was cancelled on August 21st upon your request. We have additionally removed the credit card from the account. Thanks for your patience. Hi Julius, thank you for bringing this to our attention. We've reached out via TrustPilot for more information so that we can assist.

Response from 1MD NutritionJul 31, 2024

Hi K., We’re sorry to hear there was confusion regarding our subscription terms. At 1MD Nutrition, we aim to provide clear information, and apologize if this wasn’t communicated clearly at checkout. We offer both subscription and one-time purchase options, with nearly 50,000 1MD Nutrition customers taking advantage of our subscription plans, which can be paused, modified, or canceled at any time directly through your online customer portal, no need to call or email. Additionally, we provide an ironclad 90-day money-back guarantee to ensure your satisfaction. We are truly committed to your experience with 1MD Nutrition, and if you haven’t yet, please reach out to our team at [email protected] or (888) 393-4030. We’ll be happy to assist you further and help resolve any concerns. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJul 22, 2024

Update: Thank you again for sharing this with us. We sincerely apologize and have issued a full refund which you can expect to receive shortly. It appears the package was lost in fulfillment or transit. This is not typical and we regret that it happened. Thank you again for making us aware. Hi Melinda, thank you for bringing this to our attention. We'd like to learn more so that we can look into this for you. We've sent a request for more information via TrustPilot. Thank you!

Response from 1MD NutritionJun 26, 2024

Hi Sean, We’re truly sorry to hear that you had difficulty canceling your subscription, and we understand how frustrating that must have been. We strive to make our cancellation process as simple and transparent as possible, and we apologize if it didn’t meet your expectations. At 1MD Nutrition, you can cancel your subscription at any time through your account settings or by contacting our customer support team directly. If you ever encounter issues, we’re here to help guide you through the process. Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll make sure to assist you and resolve any outstanding concerns. We appreciate your feedback, and we’re committed to improving the experience for all of our customers. Thank you for your patience, and we look forward to resolving this for you. Thank you, Eric Customer Service Team 1MD Nutrition