1MD NutritionReviews of 1md.org

Response from 1MD NutritionMay 6, 2025

Hi Hiro, We appreciate you sharing your experience with us. We sincerely apologize for the error with your subscription cancellation and the delays you encountered. This is not the standard of service we strive to provide. We’ve reviewed your case, and a customer service representative, Erik, confirmed that your subscription has now been properly canceled. Additionally, I’ve left you a voicemail and sent a prepaid label for the return of the last refill. To ensure this is resolved quickly, I’ve processed your refund immediately, so you won’t have to wait for additional processing. Please reach out to our customer support team at [email protected] or (888) 393-4030 if you have any further questions or concerns. We're here to assist you and make sure everything is taken care of. Thank you for your patience and understanding. We're committed to ensuring your satisfaction. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionMar 25, 2025

Hi Gerald, We sincerely apologize for the delay with your order and understand how frustrating this experience must be. Timely delivery is a priority for us, and we are truly sorry for the inconvenience and lack of communication. It is our utmost priority to deliver outstanding customer service and we missed the mark. After reviewing your order, we found that a technical issue caused it to be placed on hold, preventing it from shipping as expected. We’ve corrected this and have already expedited your order with 2-day shipping to get it to you as soon as possible. Additionally, we’ve issued a $10 store credit as an apology for the inconvenience. You’ll receive an email shortly with your tracking details and store credit code. Please don’t hesitate to reach out to our customer support team at [email protected] or (888) 393-4030 if you need any further assistance. We truly appreciate your patience and are committed to making this right. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionMar 8, 2025

Hi Suzanne, We sincerely apologize for the frustration and inconvenience you've experienced regarding your subscription and recent charges. Your feedback is important to us, and we are committed to resolving this matter promptly. Our records indicate that your subscription was canceled, and a full refund was issued to your original payment method. A transaction receipt was sent to your email address on file. If you did not receive this email or if the details appear incorrect, we recommend contacting your bank or credit card company for further verification. We understand that unauthorized subscriptions can be concerning. To prevent such issues, we encourage customers to review our subscription policies and terms of service available on our website. For assistance with subscription cancellations or modifications, please contact our customer support team via email at [email protected]. Our team would love to assist you to promptly resolve this issue. We value your feedback and are here to ensure your satisfaction. Thank you for your understanding. Margaux 1MD Nutrition Customer Service

Response from 1MD NutritionJan 22, 2025

Hi Evalee, We’re so sorry to hear about your payment concerns, and we completely understand how frustrating and unsettling this must feel. Please let us reassure you that your trust and privacy are incredibly important to us, and we never intend to save any payment information without your consent. We have accessed your account and have manually removed your payment information to ensure that your preferences are respected. We’ve also followed up via email regarding this matter. At 1MD Nutrition, saving payment details is an optional feature designed to make future purchases more convenient. If you prefer not to save your information, you can manually enter your payment details for each order. Additionally, you can always edit or remove saved payment methods in your 1MD Nutrition account at any time. Please don’t hesitate to let us know if you have any further questions or if there’s anything else we can assist you with. Our customer support team is here to help—feel free to reach out to us at [email protected] or (888) 393-4030, and we’ll work quickly to address this for you. Thank you for bringing this to our attention, and we appreciate your feedback as we continuously strive to improve. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJan 21, 2025

Hi Michael, We’re truly sorry to hear that you’ve been experiencing ongoing issues with canceling your subscription, and we completely understand how frustrating this must be. We strive to make our cancellation process straightforward and reliable, and we sincerely apologize for the inconvenience this has caused. Thank you for providing more information about your account. We worked with our customer service team to confirm that we received one email on January 19th regarding this issue. Our team promptly canceled your order on the 19th, and you will no longer receive future orders. If you have any outstanding questions, please reach out to our support team at [email protected] or (888) 393-4030 with any additional details, and we’ll ensure they are addressed promptly. Your feedback is extremely valuable, and we’re committed to improving our processes to ensure a seamless experience for all our customers. Thank you for your patience, and we look forward to resolving this for you. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJan 6, 2025

Hi Chris, We’re sorry to hear about your experience with canceling your subscription, and we sincerely apologize for any frustration caused. At 1MD Nutrition, we strive to provide clear and helpful information about our subscription options. It seems there was a misunderstanding, and we want to make sure we assist you in the best way possible. Each year, 1MD Nutrition proudly serves over 1 million customers with a 99.9% accuracy rate in shipping and fulfillment, ensuring our commitment to excellence. While rare, situations like this can happen, and we deeply regret any inconvenience it has caused. We offer both subscription and one-time purchase options, with nearly 50,000 1MD Nutrition customers benefiting from our subscription plans. Managing your subscription is entirely in your control through our online customer portal where you can pause, modify, or cancel anytime, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind. We’d love to help you with this issue. If you haven’t yet, please reach out to our customer support team at [email protected], and we’ll make sure to assist you and find a solution. Thank you for bringing this to our attention, and we hope to resolve it swiftly for you. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJan 6, 2025

Hi Mayamoto, We’re sorry to hear about the confusion regarding your order, and we understand how frustrating it must be to receive additional shipments after selecting a one-time purchase. We apologize for the inconvenience caused. At 1MD Nutrition, we strive to make our ordering process as clear and simple as possible, and we’re sorry if it wasn’t clear that you were signing up for a subscription. If you didn’t intend to receive recurring orders, we’re happy to help resolve this and ensure you’re no longer charged or sent products moving forward. We offer both subscription and one-time purchase options, with nearly 50,000 customers benefiting from our subscription plans. Managing a subscription, whether started intentionally or by mistake, is entirely in your control through our online customer portal, where you can pause, modify, or cancel anytime with just a click, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind. Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll make sure to assist you and find a solution. Thank you for bringing this to our attention, and we hope to resolve the situation promptly. Thank you, Margaux Customer Service Team 1MD Nutrition

Response from 1MD NutritionJan 6, 2025

Hi Mabel Lee, Thank you for sharing your feedback, and we apologize for the issues you’ve encountered. We’re genuinely sorry to hear about the difficulties with your recent experience, especially regarding the additional charge and the missing package. We take these matters seriously, and we sincerely apologize for not fulfilling your cancellation request as you asked. Our goal is to provide excellent service, and it’s clear we missed the mark here. As for the future credit, we completely understand how frustrating it must be to be charged for a product you did not receive, and we agree this was not handled appropriately. We are truly honored that you have entrusted us on your health journey, alongside millions of other 1MD Nutrition customers over the past decade. We hope you will give us the opportunity to make this right and continue supporting you with the care and service you deserve. Please reach out to our customer support team at [email protected] or (888) 393-4030, and we’ll make sure to assist you further and process the refund for the charge you received. We appreciate your patience as we work to resolve this for you. Thank you, Margaux Customer Service Team 1MD Nutrition