ONELASERReviews of 1laser.com

Worried about customer service, been 3 months and still no remedy for my lift issue. I am having to manually change mirror from glass to rf on hydra because lift keeps failing. Investing this much ahould come with better support. If anything else goes wrong that prevents me from using it, I fear business will be gone while waiting on support.

The product is well thought out and built. Customer service is sadly lacking. My initial order of the XRF had very little communication. Since it was a pre-order there were very long stretches of nothing from the company. There was no notice from the company when the unit actually shipped. The only notification was from the delivery driver saying "I'll be there in 15 minutes". It was a good thing I was actually in town. Pretty poor. I also ordered the air assist on a presale basis. After 6 months, I got a shipping notice. But, using the tracking number showed that while they created a label they didn't actually ship one to me. When I contacted them about they kind of shrugged and said "sold out, we'll ship you one from the next batch." No info about when to expect it. I still don't have it. I honestly can not recommend the company to someone thinking about getting a laser. In retrospect, I probably should have bought a Thunder Laser.

My machine is great. There is a definite learning curve but it can be overcome with patience and asking the community.

***Buyer's Beware*** While researching RF laser options, I came across 1laser and visited their website to learn more. I was empress to say the least. I started noticing ads popping up on a couple different applications I use. The One laser ad depicted the One laser XRF 38watt metal tube laser for $3,976.00. A significant discount of almost $1,200. It also pictured the XRF with the base with was typically an additional accessory. It seemed like a deal too good to be true, so I looked at the fine print. All it said was "discount code required for exclusive pricing" I was like wow! Let's do it and clicked on it and was taken to the company's website. Well, there was no special and no discount code. So, I messaged the company. A sales rep reached out the next business day and was very nice and pleasant to talk to. Turns out the ad ran longer than it was supposed to. However, it was a legit ad, but it just ran too long. I asked and gave them 2 opportunities to make it right and honor the advertised price. They declined both times! I requested a sales manager call me and that request was never responded to.  I do believe that this ad goes against their state consumer protection statutes. I unfortunately felt the seriousness of the false advertised pricing and the bait and switch tactics warranted action. So, I felt it was necessary to report everything to the California Attorney General. If something changes! I will update this post. 12/8/25 update I was contacted by the sales representative who was helping me. He told me the owner had changed his mind and that he would honor the advertised price. He showed concern over this review and if I would change/update it. I took the time to send a lengthy email completely explaining my concerns and position. I even expressed a worry of retaliation if we were able to reach a resolution. When I received the quote the pricing was still $485.03 more advertised price and depicted unit (ad shown w/base). The quote also contained a special note stating "Special Discount Applied — Item Sold As Is" which would completely deny me any of the standard warranties and/or support. Seems like retaliation to me! Update 12/29/25 In response to 1Lasers response on 12/29/25 No one has reached out since my last update. The attempt to resolve the issue then did not honor the advertised price (as verbally said), and attempted to screw me over with "As Is" special notes. Resulting to nothing less than a slap in the face. 1Laser has also failed to respond to any attempts from the BBB for resolution. As of now...The deceptive business practices have been reported to the BBB, the California Attorney General's office, and the Federal Trade Commission. I have also reached out to the laser community and creators to spread the word on 1Laser's deceptive business practices. I am currently looking into contacting a leading Consumer Protection Attorney and Investigative News Agencies who may be interested in shining the spotlight to deceptive business practices. 1Laser has done absolutely nothing to make this right. They have only made things worse through ignoring complaints (BBB), continued refusal to honor their advertised pricing, retaliation ("As Is" stipulation), and proving to me that I cannot trust them in any way! Deceptive business practices like this should never be tolerated... So I will continue to educate and protect the laser community by any means available to me.

The customer service was remarkable and the ability to talk to someone before purchase was amazing!

Customer service responded quickly and appropriately to resolve my issue.

I have been trying to get tech support to find a fix for my XT machine, it will only cut 3mm plywood at 10 speed and 100% power and not consistently. I have a ticket that's been ongoing for close to two weeks.

Machine works great and was easy to set up. But since the conveyor that I bought with it was nowhere near ready for distribution when they sold it to me, it delayed my order by months. When I asked if I could just have my $4.5k laser now, they wanted to add $300+ shipping. After many calls and emails with a sassy representative, I eventually got my equipment and did not pay extra shipping. All ended well, but the delay tied up a lot of funds and cost me a lot of jobs over the summer.