ONELASERReviews of 1laser.com

Still have not received my product or heard anything from them

Excellent Laser. Overall support is poor and we were sold the Laser along with accessories that we were told would all be here in 2 weeks. Two accessories which were imperative to our process did not arrive until 3 and 5 months later as they were still in development. This was never clarified in any documentation or sales call. Our company ended up needing to retrofit and buy multiple extra devices to make the laser operate as we needed in the meantime.

So far so good. A few minor start up issues but my sales rep was very helpful.After a few years using a diode laser, I have graduated to C02, the XRF. The machine is very solid and feels like a commercial machine. It uses the Pro version of Lightburn and I am relatively proficient with that software. US support is a bonus as you can solve problems quicker as compared to companies that are off-shore. The machine is very repeatable and accurate. I have cut some acrylic and recommended settings were a good start. I also bought the riser base and just received the rotary tool to try some tumblers. Wanted a versatile machine to help me launch a laser business in 2026.

I have the Onelaser XRF and this machine works great. I have used other lasers, even with more power. With the Onelaser XRF I am able to cut the equivalent of a 60 watt. Also the speed is amazing. On my other laser, engraving at 600 mm per second, took much longer than my XRF. I would highly recommend this laser

Everything worked, I had a few problems that were mine. Camera setup was difficult and you (setup directions) never mentioned the camera ready file in you thumb drive. Needs better manual.

Love my new OneLaser, so does my family as they receive the final products.

Well…. I had great hopes for this experience. There are lots of little annoying glitches with my XRF. For most it works fine and suddenly it just acts up. Some communication issues are between my laptop and the laser. It doesn’t happen with my Omtech so I see this is a One Laser issue. Secondly, people at 1Laser take FOREVER to resolve any issues. Example: my laser got delivered before thanksgiving. During transit the debris pan was damaged and I opened a ticket. I submitted the pictures and all necessary information. Well… I have not heard a single work from them yet and no new debris pan either. It seems that customer services just takes their time answering emails or inquiries. I also just received an incredibly delayed reply to a customer service question while I was waiting for my laser to be delivered. I just got a reply to that message literally FIVE weeks after I sent the original email. To summarize: the XRF is great for detail cutting. Awesome machine as long as it doesn’t have a stroke and starts misfiring (not an everyday annoyance but it does happen periodically) In terms of “customer services”… it is a huge disappointment because they barely reply or claim they just got the message WEEKS later, hence the 3-start review. I truly wanted to give this company a 5-star review but the sporadic communication and lack of customer service doesn’t allow it. Hopefully they get their act together because they show a lot of potential.

Great service for all the times