1-800-GET-LENSReviews of 1800getlens.com

Very easy to navigate the site. Had no problems finding my brand and my eye doctor to verify prescriptions

I had a very frustrating experience with 1-800-GET-LENS and their rebate process, which is administered through rebatecard.com. I placed a large order of contact lenses specifically because it qualified for a $180 mail-in rebate. The rebate form stated I needed to submit proofs of purchase from four 90-pack boxes per eye. However, when my order arrived, I was sent twenty-four 30-pack boxes instead. While the total number of lenses was the same, the packaging did not match the rebate requirements. This discrepancy was through no fault of mine—I ordered based on the rebate terms, and the company chose to fulfill the order differently. When I contacted 1-800-GET-LENS about this issue, they asked me to send photos of all the boxes and the packing slip, which I did. After that, they told me there was nothing they could do and that I would need to contact rebatecard.com directly. Unfortunately, rebatecard.com provides no way to speak with a live person, and their website offers no support for situations like mine. I now risk being denied a $180 rebate through no error of my own. On top of this, during checkout I was charged an unexplained $213.19 fee, with no breakdown or label at the time of purchase. I only found out later—after requesting a receipt and calling customer service—that this charge was for “taxes and fees,” with the bulk of it being additional fees. Shipping and handling were also charged separately. I was told there was nothing that could be done to adjust or refund that charge, and that I was simply stuck with it. This experience feels like a bait and switch, both in the rebate requirements and the pricing structure. There is a serious lack of transparency and customer support. I feel misled and financially taken advantage of. I’m submitting this review in the hopes that others will be aware of these issues before purchasing, and that the company will take steps to rectify this situation—not just for me, but for future customers as well.

Good service

Was able log back into account and tge contacts I needed were available.

It is always easy to use this site when ordering my contacts.

simplicity

They have my brand for my special eyes!

First time ordering so easy