1800Baskets.comReviews of 1800baskets.com

They obviously don't care about their customers. For all the one star reviews they receive they've made no changes on their products, customer service and egregious business practices. Why they haven't been shut down or gone bankrupt is beyond me. Avoid at all costs.

Horrible awful customer service. I needed an order expedited so i called in. I was told the original order was cancelled, replaced and the new order would ship overnight at no charge to me but then they shipped BOTH ORDERS and CHARGED both orders. So I sent a sympathy gift for someone passing away and they sent two baskets, so embarrassing. I had to cancel the payment, just a nightmare. They were so incompetent, outsourced so impossible to communicate with. They would not reroute the original order they said they cancelled. I will never ever use them. Ugh.

Sent wrong basket, wrong items, and wrong card, the card they sent was a personalized card for a death in the family, freaked gf out Would never use again, waste of good money

I paid $80 to send my friend a basket as she was battling COVID and felt isolated. When I ordered, it didn’t tell me that the basket would arrive almost six days later. That wasn’t disclosed until later that evening. I attempted to cancel THE SAME DAY but the website had a “glitch.” The “glitch” wasn’t fixed until after 12:00 AM which meant I couldn’t cancel it. I reached out via chat and email and the customer service was just horrible. They told me they couldn’t cancel even though it was their system issue and the basket hadn’t even shipped yet. I continued emailing and they just stopped responding. By the time the basket arrived, my friend already tested negative and was already on the mend. A waste of money and energy. I genuinely would have ordered something completely different had they accommodated my request to cancel an item that they couldn’t deliver within a day or two (WHICH IS WHAT MOST SICK PEOPLE NEED)! Don’t waste your time if you value your money.

Inedible & hung up The fruit basket arrived on time but the fruit never ripened. When the recipient called the enclosed customer service number, they hung up on him. Conclusion: if you're willing to disappoint friends or family, go ahead order from 1800Baskets.com. If not, then find something else to send people you care about.