1800Baskets.comReviews of 1800baskets.com

received a gift basket of poor quality...stale product. called to let them know. The person was going to send a replacement, but the "system" would not let her, so she processed a refund to the buyer. Makes no sense...refund to the buyer and the recipient is out of luck. Lesson learned do not sent out gifts from this company.

NIGHTMARE OVERALL !!! WARNING DO NOT ORDER FROM THIS COMPANY !!!!! FROM THE DAY I PLACED THE ORDER TO THE DELIVERY AND STILL WAITING FOR THIS COMPANY TO DELIVER. I PLACED THE ORDER WITH A LIVE AGENT SPELLED OUT THE ADDRESS MULTIPLE TIMES I HAVE CALLED THE PAST FEW DAYS ASKING WHY THIS WAS NOT DELIVERED AND I FIND THAT THE INCOMPETENT AGENTS AND SUPERVISORS HAD THE WRONG ADDRESS. I HAD MADE OVER 15 CALLED THE PAST TWO DAYS TO MAKE SURE THAT EVERYTHING WAS UPDATED AND CORRECTED AND THE LATEST WAS THEY WILL DELIVER TOMORROW . WHAT ??????????? INCOMPETENT UNPROFESSIONAL DISRESPECTFUL NO COMMON SENSE .

We ordered a Sympathy Basket for a professional colleague who lost his mom. We paid $141 including shipping. The basket that arrived looked nothing like the basket pictured online. The quality and presentation deserve negative stars. We were very embarrassed as an organization. I called Harry and David's customer service number as we ordered through their website and all email confirmations were sent to us by them. It took them 40 minutes to determine that we had to call 1 800 Gift Baskets with our "concerns". I just got off the phone with 1 800 Gift Basket and there isn't a dose of Xanax high enough or a bottle of vodka large enough to recalibrate my nerves. It was a 20+ minute circular conversation that involved me repeatedly explaining the issue as the rep responded offering different discount amounts they would offer us on a future order to express their apologies to us. It was absurd. Do NOT order from them. This isn't the first time we've had issues. We ordered a 1800 Flowers arrangement last year to be sent in sympathy to another colleague and it looked like a bouquet of weeds.

We received the basket and found fruit that was rotten.

Horrible. Horrible, horrible company. I placed an order at 430pm on Wed 7/2. I placed the order over the phone, I never recieved an email confirmation, I called back, they said they would send it . Nothing. Next morning, I was on their chat, I was advised to call the billing department which open at 7am-10am est. I called twice, the line goes dead. I then called the main line, which states its open 9am est. why when I called at 810am did someone answer? This is a shady company and I asked for my money back, telling me they cant cancel because of the deliver date being on 7/4. I also told them about the double charge and they said it would fall off in 3-5 busniness days????!!!! why are they double charging me. Shady as hell. Run away!!!!! I then demanded a manager on the phone, they never picked up the call..

I am LIVID. My friends and I purchased a sympathy basket for another friend whose parent passed. I specified a specific date for delivery and that was NEVER communicated to fedex. I have called customer service repeatedly and I have reps on the line who either can't communicate effectively or are sitting there and are giggling on the other end of the line. When I ask for a supervisor, they tell me none are available. They tell me that they have miraculously gotten through to fedex inside of 5 minutes while I have been stuck on a Neverending automated loop. Then they tell me that the basket is going to sit on a truck for 3 days but not be delivered... EXCUSE ME??!? THERE'S FOOD IN THE BASKET!!?! I would have given ZERO stars to this company if I could!!!

Hate i had to choose one star, this business deserve 0 stars. Very disappointed. Ordered Valentines Day order two items. Paid for shipping to ensure it would be delivered on time. However, it wasn't was told one package would be delivered by February 21, 2023. Placed the order on February 9th to ensure it would be delivered on time. One item from the order was delivered the day before the delivery date so that ruined the surprise. So i called customer service and had to changr the deliverydate as they wanted to ship it a day no one would be at the business. Very Very disappointed. First and last time ordering from this site.

I purchased an order from them for $29.99 and my hubbys card was charged $106.90 and they kept saying on their end the charge was $55.00 with delivery included and her english was horrible,we kept going back and forth over the discrepancy and I asked if my husbands card would be refunded and she kept going back to (ON OUR END IT IS ONLY $55.00) so I got pissed off and hung up.