1800Baskets.comReviews of 1800baskets.com

FRAUD!SCAMMERS!DON'T ORDER FROM HERE!I'AM ON THE PHONE WITH MY BANK DISPUTING THIS TRANSACTION OF OVER $200!!ORDERED A BASKET FOR MY SISTER'S BIRTHDAY & NEVER ARRIVED!DON'T ORDER FROM HERE!

Terrible after the order customer service. I email and tried the chat and live agent options several times but never received a response. Today I finally found a phone number to call and the agent literally repeated everything I said verbatim. I was sent a partial refund. However, the products and the customer service are not worth the time.

Received a spa basket from a elderly aunt , a repeat of the same basket from the year before. Caused a terrible rash from the year before. Never opened the box, they will not accept returns. I would advise anyone looking for a gift NOT to purchase from this company. Product is very cheap looking but not cheap prices for their boxes. They suggested I give to someone else. I would be very embarrassed to gift this sub quality package to even a stranger. Thank you 1-800 Gift baskets for ruining my birthday

Worst experience EVER! Don’t waste your time OR money- go somewhere else SERIOUSLY! So I JUST get out of the hosptial from having surgery…..a couple days later one of my family members gets in a horrible accident where someone hit him on the freeway and totals his brand new truck. Of course he’s really injured. As a Family we decide to send him a really nice large basket. (Sidenote: Ive made these kind of purchases for the past 15yrs on behalf of our family owned business), so they all left it up to me to get this done. I make the purchase, select the date for delivery AND THEY CHANGED IT FOR A WEEK LATER and DID NOT notify me. He STILL hasn't received it!!!!! I used the “chat live” person at night when I discovered he hadn’t received it. That was like pi$$in in the wind. I spent several HOURS trying to rectify this (until about 2:30AM!) This “customer service” guy was SO Bad I thought he was automated, until he convinced me he was real. Then, vv be Just to close out the chat he promised me a NEXT DAY delivery that NVR came! Like I said HE STILL hasn’t Recvd it! Unfortunately this has caused disagreements in my family now. With all the complaints I see on here, I will file a complaint with the BBB. Not like ANYONE will really CARE (like the owner) but at least it will make them HAVE to respond on WHY something like this happened. This place is an absolute JOKE and they might as well NOT even HAVE a customer see I’m pretty sure 3rd graders could do a better job at getting this stuff out. I told them it was like sending a funeral OR wedding arrangement out a WEEK LATER and not telling anyone! Who DOES THAT!

The delivery date that I specified was changed and I wasn`t notified. The delivery date they selected and that showed on my order was a week after the special event the basket was intended for and the customer service person stated that the changed date was the date I selected. When I pulled up the online copy of my order from my account, it showed my selected delivery date, not their changed delivery date. I will not be ordering from them again but based on their low approval rating, I don`t think Management cares enough to fix their internal issues.

Mother’s Day gift incorrect. Ordered a Mother’s Day gift for my MIL. She received it and there was a name missing. I distinctly remember seeing the name on the preview. I contacted 1-800-Baskets and was told I would have to order it again. I was told that I needed to contact them again when the correct order was received. I contacted them and was told to call the Personalization Mall. I did, but was told that since they didn’t receive the payment they couldn’t refund it. I would have to contact 1-800-Baskets again. I did and all I get is the runaround!!! Call this number and it is the same number. No remedy I sight. The last of the conversation stated they it would be reviewed so that they can better their customer service. I will NOT be ordering from them ever again.

I have given one star. Only because i have to. We received a sympathy basket. My daughter’s job sent it. Beautiful packaging but horrible fruit. They were bruised with holes it them. Do not order from them!!! Especially if it is to go to someone you care about.

I ordered a very expensive wine and food basket for a sympathy gift for a coworker. When I checked in with my friend, she had received the basket, but the two bottles of wine and most of the snacks I paid for were not in the basket. Also, I paid for a specialty card that was not in the basket. I would never have known hadn’t I checked in with her. They did send a new basket after I complained. I wonder how often they are intentionally ripping people off - not sending what was ordered and paid for. 😠