Christopher Kimball's Milk StreetReviews of 177milkstreet.com

I found the exact same product same make model whatever you want to call it, brand new for $6.99 that same exact product that you sell for $35.00 total greediness in my opinion. Since you are ripping people off I thought I’d look for a deal for veterans. Guess you don’t care about that at all. No where on your website gives American veterans deals.

I placed an order and paid extra for 2-day shipping. Got a shipping notification a couple days later. Several days later, tracking showed UPS still hadn't received my order. Emailed customer service for an update. No response except a generic auto-reply. Several days later I tried to call the store and was told they don't handle online-shopping customer service; email is the only contact method. Two weeks after placing my order, since UPS still hadn't received my item, I emailed to cancel my order and get a refund. Still no response. Ultimately, I contacted my credit card to dispute the charge and, miraculously, within a couple hours Milk Street finally got back to let me know my order was canceled. I will never do business with Milk Street again.

They scammed me. They offer 1$ a month for 3 months with option to cancel.After 2 months I cancelled and they charged me 70$.They keep on writing to me thats they will send me a refund.Been running after them since August.Now they wrote that they will send me a refund in another 3 months!!

I ordered a knife on 10/8/25. I never received it and I made several email inquiries about when I would receive it. On November 8, I was told the knives were received and would be shipped. On November 18, i reached out again and was told that the knives would not be received until at least November 25. When I asked why they told me that the knives were in on 11/8, they refused to answer. Very disappointed. Their customer service is not helpful and provides false information.

I have had several bad experiences with Milk Street. First, I signed up for a subscription twice by accident. I emailed them for a refund and never received a response. I never received my subscription and had to go through my bank to get a refund. Second, I signed up for an online class. We were told that we would receive recipes a week in advance. I had not heard from then a few days prior so emailed. Never got a response, didn't get the recipes. I like the podcast but would not give them money again.

Order number 959149. Ordered a knife 9/4/25 that I was to receive by end of the month. Still no knife, and despite 4 messages to the help center (email only, they don't take phone calls), no reply. Hard to imagine a poorer level of service. I don't know what happened to Milk Street, but the customer service now totally sucks. I am an Insider member, and have placed many an order- but don't think I will be placing any more!!!

I ordered 3 knives from Milk Street. I received 2 of them in September. I have emailed them 3 times inquiring about the missing knife and I receive the same email back each time saying that it has been delivered. VERY POOR communication!! Any company that is unwilling to communicate to it's customers should NOT be trusted.

What a horrible experience. Ordered a knife on Sept 26th. It’s now Nov 5th. No knife. No emails or correspondence. Beginning to think this is a scam. Very fed up!!! Buyer beware!!!!