Christopher Kimball's Milk StreetReviews of 177milkstreet.com

I strongly advise against ordering from Milk Street. I placed an order based on their shipping promises, but they completely failed to meet their own deadline. To make matters worse, I have received zero updates and they are ignoring my attempts to contact them. It feels like they just took my money and vanished. Save yourself the stress and shop elsewhere.

I ordered items for Christmas presents in November. The items finally arrived in mid-December (three weeks later….maybe not so bad compared to other reviews I’ve read!). However, one of the items was COMPLETELY smashed soaking the entire package in Colonel Pabst Worcestershire sauce! Everything in the box was ruined! (Panettone box ripped and soaked, two sets of cloth napkins soaked, cloth bags of chocolates soaked……nothing was gift give-able!). After calling, my email addressing the situation was elevated and I received an email back (5 days before Christmas) that more than half of the items are out of stock! I will never order from Milk Street again and I won’t even subscribe to the magazine because customer service is soooo poor!!

I ordered the Nakiri knife and the Kitchin-kiji knife on December 6. After ordering and paying, the order confirmation email said the Nakiri knife would ship on December 15. In fact the order status page still says it will ship on December 15. I contacted their email-only customer service on December 16 asking when it would ship and did not receive a response. I sent a follow-up today, December 18, and still no response. The customer service is terrible, and it seems to coordinate with the shoddy business practice of advertising a sale on products you don't actually have in stock. I don't care how good the knife is or even if their customer service finally responds. It will be my last purchase from this company.

When I received this order the two bottles of Alphanso Mango Puree spilled out into the wrapping. I had to throw them away. I would like to receive a refund for these two items to my original payment method. Thank you.

This dude is a TOTAL rip off. What an ass, charging for recipes you can get for free, elsewhere. I'd say, take him off TV. We don't need people like him.

Where do I start? Once you create an acct and buy something your forced to use a horrible app named Shop. It has never fully logged me in since. Only part of the site is now functional. Then there’s the shipping. I have placed two orders. Both times I get a notification that the shipping label has printed! Ten days later nothing. I contact customer support and they don’t know what happened and they finally ship the product. I pre-ordered two items that have a disclaimer that they will ship before December. It’s December 9th and tomorrow I will have to contact customer support. The products are just OK. A lot of plastic. Knife is sharp but it’s only been 2 weeks. Very disappointed. Shocked Kimball put his name to this Temu kitchen site. I will never buy from here again.

After reading extensive reviews of various brands of panettone, I was lead to believe that Olivieri Classic Panettone is the best on the market for 2025. I decided to try the small one for $25.00. I ordered early enough to still have time to buy a larger one before Christmas if it measured up to the reviews. What a disappointment! First of all, it was the size of a large muffin (pricey at $25.00). It was dry and tasteless, even though I tried it the day it arrived. There was no richness at all, white bread color, meaning fewer eggs (?), and despite allegedly having a 4 day fermentation process, the taste was forgettable. Fruit was sparse. I can't imagine paying over $100 for the regular size. I'm looking for "can't stop eating it," and continued loyalty to the brand. Now I have to start my search over again for delicious panettone, for our family Christmas breakfast. Sadly, I can't give this more than one star. Even more confusing, is the fact that persons who have lived in Italy for decades, as well as celebrated chefs swear by this brand. I don't know if this was just a one off, or if the mini one is made differently. Would be happy to receive feedback.

I tried the $1 special to try them out. I never received a reminder about the automatic renewal, so I didn't cancel before it auto renewed. I tried to call, but there was a message to try email or the website due to phone issues. So I sent a message via the site after logging in, requesting a cancellation and refund. No automatic message that my request was submitted. Tired again with same results. I sent an email and got an automatic reply that it was faster to call. I called today, was on hold for almost half an hour, and got disconnected after someone answered and asked my name. I thought it was perhaps a mistake on their side, so I called again. This time I went through the process for a call back, rather than hold. I got a call. She identified herself and requested my name. Before I could get my name out, she hung up on me. This feels sketchy and too much like a scam for me. I am requesting a refund from my credit card instead. Too much hassle and wasted time.