Christopher Kimball's Milk StreetReviews of 177milkstreet.com

The products are good but customer service is non-existent. I placed an order and because it auto filled my payment information, I accidentally hit the “Place Order” button before changing my payment method to “Gift Card”. I immediately sent a message because it said there was no way to contact customer service by phone. I explained what happened and said I wanted to change the payment method from credit card to gift card. I never heard back from anyone and the order went through with a charge to my credit card. If customer service isn’t available to deal with order issues, it is too risky to order from that merchant. I ordered from another merchant and put down the wrong size on one item and noticed it when I received the receipt. I immediately emailed the merchant and explained my mistake and received a return message within an hour stating that they had changed my order to reflect the correct size. That’s the kind of customer service I am looking for when ordering from any merchant.

Milk Street does not publish negative recipe reviews. I wrote multiple positive recipe reviews and one negative review. All the positive reviews were published and the negative one was not. I emailed them to inquire and was told that negative reviews take a bit longer to publish. Months later and it has never been published. Publishing only positive reviews is nothing more than self-promotion and a violation of user trust. I cancelled my subscription.

Here are the issues I had this holiday season: 1) The cost of shipping is higher than any other company I ordered from this year. 2) They were reluctant to adjust prices when lower ones were offered for items that I had ordered. This is never a good policy. 3) Items that I ordered weeks before Christmas have still not arrived—it is December 27. 4) In general, for a company that offers premium products at premium prices, the customer service is lackluster. They could benefit from learning that coming from a place of yes is the best way to service customers. If there is an issue, try to find a reasonable solution instead of just saying we don’t do that or oh well.

I've heard that Milk Street has great knives, so I ordered one in November, thinking it would be shipped in time for Christmas. As of 12/23, there has been no movement in the fulfillment and the only way to communicate to Customer Service is via email. Each time I tried to reach out, there's an automated message saying they'll provide an update when there's activity, but there's no sign of when that may occur. The other very annoying action is that they charged me for the item immediately. At this point, I don't appreciate the constant bombardment of "offers" for other products, since they obviously can't fulfillment my first item order. Will wait to see if they can send the item soon, but will not buy anything in the future.

I ordered a Penettoni 10 days ago and haven’t received it yet.

There are promises are not real until you prove to them. They made a mistake, but thank goodness the mistake was corrected.

I started to order the knife featured in today's post. With my member discount, the cost was less than $37. A great deal! But wait - I was forced to order a five year warrant for $9.95. That certainly was discouraging, but I forged ahead. The final blow was when I was faced with a $50 charge for overnight shipping, with no cheaper option for slower delivery! Pay more for shipping than for the purchased item? I'm seriously reconsidering my commitment to Milk Street.

they keep avdertising stuff for sale that they don't have in stock - i waited at least 4 months for delivery of items that they kept on advertising for sale without clearly noting that delivery would not be timely. even in-stock items take over a week or more to arrive. Plus, their web site is so slow and clunky and difficult to navigate