Christopher Kimball's Milk StreetReviews of 177milkstreet.com

Not happy with pan. After seasoning, food still sticks - especially eggs!

I’ve been waiting three weeks for a refund from my cancelled subscription. Apparently it’s been submitted but “they work on a different time line” said the customer service person. Update: This has been resolved but it took almost 7 weeks to receive my refund.

I was very disappointed in the lack of communication on my order. I ordered the Hammered Skillet in October or November. I was told it was back-ordered until January. That month came and went, then February, and it finally arrived at the end of March. No warning, just shipped. It would have been nice to get updates on the delivery and to be asked if I still wanted it. Very hard to find orders on the website as well. I love the product and everything I have received so far, but I would have liked an email every once in awhile to know when to expect it. Especially since you were still heavily advertising the product on Instagram.

Milk Street is typically very good. However, beware of items that say "pre-order" with Milk Street. They put this item on the site in November 2025 and stated it would ship in 2025. First of January 2026 the site changed to "shipping in January". Of course, in February, it changed again. End of March, item shipped. Never got any email updates from Milk Street. Nothing.

The incessant, nonstop, daily email marketing once they have your email address borders on harassment. It is beyond annoying.

Let’s put it this way: Not one of their customer service replies to my problem with failed delivery included the employee’s name. That should tell you all you need to know. They won’t stand behind their response with a real employee’s name. Ironically, they want my real identity for this review. Fine. Yes, the products seem good. But they have major supply chain problems and cannot deliver some/most? of their products within months of when they were ordered. Yes. I said months. The product I ordered mid December of last year are not expected to arrive here until March! So, buyer beware.

Your survey came before the purchase!

I pre-ordered the kitchen schears a few months ago. They were to ship "by" January. It's January 20th and no shears. Inquired about status and received a vague obfuscating reply that the shipping was actually supposed to happen "in" January. I'm reading other reviews and see this is happens a lot. Can't tell you what the product is like but this is really poor service.