123stitchReviews of 123stitch.com

I have been ordering exclusively for about 8 years. I have never ever had any issue with them except 1 time this year (2022). I placed an order & it wasnt delivered when it said would be delivered. So I called them & they got right on it as I received a phone call from a different lady saying, ma’am I’m so sorry your order hasn’t been delivered. I found it was sitting off to the side for some reason. I go right by the post office on my way home & I will deliver it personally & pay extra (at no additional cost from you) to have it overnighted to you. It was delivered the next day just like she said! I’m very pleased. Everyone there is very helpful, very friendly & willing to go the extra mile. I think the negative reviews that I’ve read is just people who like to complain about any & everything! IMHO

I have a customer for years. I love the variety of products. Thier customer service is awesome! For example I recently order some Kreinik braid for a major project,after placing my order I contacted customer service I asking them to change the size. They did it! I was so relieved! I have on occasion used other company's but always come back to 123 stitch. Keep up the good work guys

I have shopped with 123stitch for as long as I can remember and I’ve never had a problem. In fact, I’m waiting for an order to come right now! With Covid and all the problems getting product to the stores, I know I can always get my thread when everyone else is out! I look forward to a continued long and favorable relationship with this company. It’s the mail holding up packages not 123stitch please remember that. It’s out of 123’s control.

I was reluctant to order from 123stitch.com because of a couple of bad reviews. I went ahead and was sent a tracking number. I got a little worried when it read that it hadn't left the warehouse and when I went onto the site to look for the stamp I had ordered, it said out of stock. I thought I was going to have a fight over my stamp. However, I have received my order today, it didn't take long to get to me and it was very well packed. The bad reviews I seem to remember reading were mainly about the length of time their order got to them. It isn't the company's fault that goods get stuck in the postal service. I think we all need to have a little Grace sometimes.

123Stitch is an excellent company. They have the largest selection of products at the best prices. Should there be any problems with your order, service will go out of their way to ensure complete satisfaction. I'll definitely be going back to them for all my cross stitch purchases!

First time purchase on this website. Ordered DMC thread color chart. They had the best price out of all other places that I looked and compared to. Ordered it on 4-4-20 and it was delivered on 4-11-20 to the U.S. Not too long of a wait. I enjoyed the first time experience with them. Might be looking at other things that they offer sometime soon. The only thing is I wish they put their product into different package. The color chart has damaged corners but it's nothing too serious. Maybe wrap the product in bubble wrap or something. But other than that everything was good. Thank you for fast shipping.

I have shopped at least 5 years @ this website,, and never was I dissatisfied, not once I called a while back With questions re: fabrics The person on the phone took time and sent me on the track I wanted ....I never shop patterns anywhere else I have sent all my friends and they agree this used to be difficult but 1-23stich made this a labor of Love!

They are the best place to buy cross stitch. Whenever I write them an email they answer right away. I have been ordering from them for a long time as i need things.I am at the moment waiting for them to ship me an order i made. They are very helpful and once they sent the wrong thread and sent right thread and did not have me send back what i had that was wrong. I will continue to order from them as I always likes crafts. I do more needlepoint then cross stitch and not only is the dmc thread lower in price but also the shipping charges are always reasonable and the items are always packed very well. Thank you for being such a good place to shop. I live in California and could buy at different stores but i prefer this place and will always order from them.