10 Second RacingReviews of 10secondracing.com

Response from 10 Second RacingAug 2, 2024

Hi Hazis, thanks for your provided order information. I reviewed your order history and found your radiator was redirected back to 10 Second Racing from UPS. UPS stated the reason why was, 'Unable to contact recipient'. UPS likely returned your radiator to us because the import fee invoice was not paid in advance. If this is your first time ordering a product from the United States, all products imported from the US into the UK are subject to import fees. Once the product arrives to the UK, the UPS customs team will email the recipient an invoice to complete so the package may be delivered. If the invoice is not paid within seven business days, UPS will proceed to redirect the package to the shipper (in this case, 10 Second Racing). I have confirmed the package is currently en route to our facility in NJ from the UK. The ETA for delivery is this Saturday. You are welcome to use the following UPS tracking number for the new shipment for your radiator. For this time around, please monitor your email for a customs invoice from UPS. It may have went to your spam or went unnoticed. If your radiator is redirected to us a second time, I am afraid we cannot cover another round of free shipping for you. I hope this explanation makes sense and helps Hazis. https://www.ups.com/track?track=yes&trackNums=1Z34F1F7DG28133733&loc=en_US&requester=ST/trackdetails - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingAug 2, 2024

Hallo Michael, vielen Dank für die bereitgestellten Bestellinformationen. Ihr Kaltluftansaugsystem wird derzeit per UPS-Sendungsnummer 1Z34F1F76715073672 an Sie gesendet. Wenn Sie über Ihre E-Mail-Adresse keinen Zugriff auf die Sendungsverfolgung haben, können Sie gerne den folgenden Link verwenden: https://www.ups.com/track?track=yes&trackNums=1Z34F1F76715073672&loc=en_US&requester=ST/trackdetails Eine ausstehende Gebühr wird Ihnen auf der Rechnung vermerkt. Diese Einfuhrgebühr muss bezahlt werden, bevor das Paket an Sie geliefert wird. Wenn die Rechnung nicht innerhalb von sieben Werktagen nach Benachrichtigung durch UPS bezahlt wird, sendet UPS das Paket an 10 Second Racing zurück. Ich hoffe, diese Erklärung hilft und ergibt Sinn, Michael. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingApr 29, 2024

Hi David, Your BBK throttle body was in stock, shipped from the manufacturer based in California to our facility here in New Jersey because BBK does not ship to the United Kingdom. You ordered on a Friday night, order was not processed by BBK until following Monday morning. BBK did not ship the throttle body to 10 Second Racing until the following Tuesday. 10 Second Racing shipped the throttle body to you the day it arrived to our facility. 10 Second Racing recieved a dispute from you the following day claiming fraud. 10 Second Racing proceeded to redirect the package from UPS customs and luckily we retrieved the product before it was delivered. We understand you may have been upset with the wait time for this product, so we mailed you free racer merchandise instead at our cost including shipping and customs fees. Fast forward to now and not only did you commit chargeback fraud, you also took the time to completely destroy any working relationship you may have had with 10 Second Racing. Perhaps next time don't commit chargeback fraud? Perhaps next time you could communicate like a grown man instead of an entitled brat? Best of luck finding alternative US based automotive support in the future David 😀 - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingApr 9, 2024

Hi Aranth, Thanks for taking the time to leave feedback about your experience with 10 Second Racing. We are sorry to hear your feedback is less than optimal. I personally reviewed your provided order number. I understand you are frustrated with the time it took for your parts to be delivered. Your order included standard ground shipping via UPS or Fedex. Due to the nature of delivery guarantees from UPS and Fedex, 10 Second Racing DOES NOT offer expedited shipping options either paid or free. Your order was delivered within 5 business days after the order date due to the address provided and the shipping origin of the selected products. I checked our inbox for correspondence from your provided email from order #3067. There were two active message threads where two different 10SR associates held conversations with you regarding product questions and the lead time. Both associates followed up on your inquiries within 24 hours. I also noticed there were 7 emails sent from your email which landed in our spam folder titled, 'WHERE IS MY ORDER!!!'. You did not recieve a response to those messages because they landed in our spam. We also have a strict policy of not responding to emails which do not include provided context related to an order or product inquiry. Simply put, if you would like to communicate like a child, we will not sacrifice our valuable time to text you over email. We encourage you to call our service line at (888) 257-1077 if we can help you order the correct products if still needed. From what I can see on your order, what you ordered is exactly what you received. If you are not familiar with selecting auto parts, we have a dedicated engineering team in house which is happy to help. I would strongly recommend using your words to communicate more effectively with us in the future. If this is your last time shopping with 10 Second Racing, I wish you all the best using the same communication with our competitors. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingApr 9, 2024

Hi Jamesson, Thanks for taking the time to leave feedback about your experience with 10 Second Racing. We are sorry to hear your feedback is less than optimal. I wanted to personally review your order history or communication with 10 Second Racing. I was unable to retrieve your information from your name alone. Do you have an order placed with us under a different name? Furthermore, are you positive you have the correct store? Edit: Order #3032 is listed under a different name, email and phone than the information you provided here Jamesson. It is possible you had used another individual's information via Affirm to complete your order. First of all, this is called fraud. Second, this order has been cancelled and refunded since May of 2023 because we were unable to get in contact with the order recipient via the provided contact information. We simply needed the vehicle VIN and PCM calibration code to help with the DiabloSport PCM exchange. Since we could not verify the vehicle information, the order was cancelled and Affirm was notified from our end to refund the balance of the agreement. If Affirm has not refunded the balance as instructed, we are happy to contact our account manager there in an effort to help. Please feel free to pass this advice and message to the payor of the order if it was in fact intended for yourself. We only communicate with the payor of orders in an effort to combat chargeback fraud. Now that you have provided context for your order history (if you did not already), please consider removing or modifying your review. Your reaction to leave a defamtory review when this could have been a simple phone call screams of adolescence. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingFeb 17, 2024

Hello Helue, Thank you for taking the time to leave feedback about your exprerience with 10 Second Racing. We are sorry to hear your experience has been less than optimal. I personally reviewed your provided order number. You had ordered (1) of the ACL 90-96 Honda 4 2156cc (F22A/B) 2259cc (H23A) 0.50mm Oversized Main Bearing Set. I confirmed the sku on your shipped bearing set was #5M1937-.50, the same sku assigned to the main bearing set you had chosen with your placed order. Our service team received an email about an hour ago from you suggesting you ordered the .20mm option and received the .50mm by mistake. I am baffled by the suggestion as it sounds like you understand how to properly read measurements. If you still need the .20mm kit instead, we are happy to ship this one to you. Perhaps in the future, it may be wise to ask our support team for assistance prior to ordering your parts? We understand the engine parts market can be tricky. This is why we have several certified mechanical engineering specialists on staff who are happy to help guide you when ordering your parts. By ordering on your own accord without any contact attempt to our team, it is difficult for me to recognize fault on behalf of 10 Second Racing. Nonetheless, we are still happy to help you with the correct item you need. Please monitor your email over the next few minutes. You will receive a follow up private cart to checkout on the for the .20mm main bearing set for your Honda. To quickly address your concern related to the customs forms, those forms are not for you. They are intended for customs officers use only. We included (3) forms atatched to the outside of each package when it is shipped internationally away from the US. Sometimes those forms can naturally be ripped off by a middleman in the process (they shouldn't be removing it, just laziness for those who don't feel like taking one form out). I confirmed we emailed the aossicated customs officer the invoice and replacement customs forms 10 minutes after receiving an email from them. - Dan, Service Manager, 10 Second Racing 🏁

Response from 10 Second RacingNov 16, 2023

Hi Brian, Thank you for taking the time to leave us a review based on your experience. Our ultimate goal is customer satisfaction and we appreciate any constructive criticism as there is always room for improvement. We sincerely apologize for the dissatisfaction you are currently experiencing and will do what we can to make it right. While our aim is to keep customers updated on their orders on a consistent, weekly basis we can admit mistakes do happen. In the event that there are no new developments with your order, our staff will likely reiterate the last known update made available to us, directly from the manufacturer, unless otherwise stated. Although, manufacturer lead times are typically out of our control, we completely understand how frustrating delays can be. If an order has not yet shipped and a refund request has been submitted we typically refund immediately to avoid a prolonged negative experience. We acknowledged your request for a refund and took action to honor your refund request immediately. If you’d like to resubmit your order, we will do our absolute best to get your order processed and shipped as quickly as possible. If now is not the time for us to serve your performance parts needs, we hope that you may reconsider in the future. Please reach out to us with your name, email, and address. We would be more than happy to send over a free merch package in hopes that you can forgive us for dropping the ball. - Dan, Service Manager, 🏁

Response from 10 Second RacingAug 30, 2023

Hi Michael, Thank you for providing your order number and feedback. I reviewed your order and found UPS tracking was uploaded about 3 weeks ago. There have been several attempts from UPS to contact you via email/phone in an effort to schedule delivery. The package requires an adult signature upon delivery. It is possible UPS is waiting for you to return a response to schedule a delivery best suited for you. If you need assistance coordinating a time and date with UPS, we are happy to help. Please feel free to reach out to our service team in the future if we may support you in anyway. - Dan, Service Manager, 🏁