ZutrixReviews of zutrix.com

As mentioned by other reviewers, the biggest problem this company has is their lack of customer service and shady billing practices. I contacted support 3 times and received NO response in over 5 days. When attempting to cancel subscription I realized that you are not able to do it from your end but have to contact support for cancellation. I deal with hundreds of SaaS and it is industry standard to allow users to cancel subscription. Their UI/UX is good so it seems that they do not allow user cancellation on purpose to allow time for subscription charges to happen. I have video proof of what I'm saying. I would not recommend this company at all!

Don't expect support to come online for days. I mean days. It seems that after google has made their change for the ability for these programs to check your rankings - Patricia and her team - decide to not come online for days because they don't think people need help Monday - Friday and seem to only work weekends, i've been with them for 4 years. Horrible experience, horrible customer service. Dispute the charges on your credit card is a MUST with these guys. Look how quickly the third world country staff will come online during the week now and respond to the review

Zutrix has one of the most frustrating and unethical subscription systems I’ve ever encountered. Once you subscribe, you cannot properly cancel your plan, even though there is a “Cancel Subscription” option shown inside the account dashboard. The cancel function is deliberately hidden at the very bottom of the page and does not work at all. On top of that: - The live chat support pop-up never opens, so you can’t talk to anyone in real time - You cannot remove your payment method - You cannot delete your account - The only way to contact them is via email, and you are forced to wait for their response while charges can continue This feels like a deliberate design to trap users into ongoing payments, rather than a technical issue. Basic account controls that should be standard in any SaaS product are either broken or intentionally disabled. I’ve used hundreds of online services, including many SaaS tools, and this is by far the worst user experience I’ve ever had when it comes to billing transparency and customer control. I would strongly advise anyone to stay away unless you’re prepared to fight via email just to stop being charged.

I am a small business owner and I was looking for seo services. I accidently purchase wrong package from Zutrix. Immediately contacted customer service but they didn't want to refund me. So I cancel my subscription. Customer service told me that my membership been cancelled and they will not charge me again. 2 months later I realized they still drawing money from my credit card. They either don't know what they doing or its a fraud setup.

We cancelled our contract, but payments continued to be debited. Customer support wrote that it would be refunded...but after 4 weeks, still no refund. After writing again, no one could remember anything about it! STAY AWAY

Won't allow you to one-click cancel your subscription. You have to go through chat that nobody monitors and wait days to cancel anything. This is ridiculous.

the baddest service I have ever seen, you cannot even cancel the subscription, nothing works, it is just a scam with a clone semrush front end!

I have been using Zutrix.com for my SEO projects for just 1 week, and unfortunately, my experience has been quite disappointing. For my Bulgarian projects, the search volumes for pure Bulgarian keywords are way off, showing only 1-10 searches for every keyword, which is totally inaccurate. When I double-check with other tools, the numbers are much higher and make more sense. The issues don't stop there. For our UK project, some keywords show search volumes in the hundreds of thousands, which is also clearly wrong. This inaccurate data is a big problem because we can't create reliable reports for our clients. I tried reaching out to their support via live chat, but my messages were just seen with no replies. Then I sent an email, and while they did respond saying they were working on it, I never heard back with any results. I asked for a refund and I emailed them about how to proceed since their website only lets you cancel the next year's subscription, not get a refund for what you already paid. Also, there was an issue with the invoice - it did not include our Unique Identification Code (UIC). The UIC is very important and must be present on the invoice. Because of these issues, I'm giving Zutrix.com a 1-star rating. I hope they improve their service and customer support. UPDATE: At the moment of writing this review, we received an email stating that we have to wait for the keywords to update for a few days if they are new keywords for a specific country, but it's been 8 working days already and still no results. We have asked for a refund several times, but instead of refunding us, they keep telling us to wait 1-3 days from the moment we added the keywords (and as I mentioned, it's been 8 days already with no results). I do not recommend Zutrix.com at all.