Zuri FurnitureReviews of zurifurniture.com

Terrible customer service. When there is a problem they avoid speaking, emailing or responding in any manner. Would never do business with this company again.

This organization is a joke and I highly suggest staying as far away from them as possible. I will never do business with these people again, nor will any family and friends.

Zuri Furniture might not be an honest supplier. They advertise furniture (Knox) on their website that they can't deliver. I have wasted my time to measure and incorporate their modular sofa into my room design and when I was ready to order and contacted them by email, I received feedback that this item is temporary discontinued and they don't know if or when it will come back. I asked why they advertise it then as if it IS on stock. Then they made it sound as if they will take that item off their website. Months later, they still advertise it on their website. Who wants to have business with them if they need to lie about something like this?

The Aspen sofa is hard as a rock. I feel like I'm sitting on a park bench. Unfortunately, I got a credit and I refuse to buy anything from your company anymore due to the credit can only buy a soda and your lack of compassion and such return policy. What goes around will come....will see how long your business is around. Good news it's a beautiful looking couch I can't sit on for comfort.

Their chair start to show premature wear after 4 years, based on that i wrote a review on their web page, review wasn't posted/approved (there goes honesty of their reviews) and i received a email reply telling me its not their product - its their product and i bought it directly from them and i have receipt (which i sent as proof to them). Zuri not standing behind their product is one thing but outright lie and disallowing honest reviews is just dishonest business practice. Go to facebook Zuri Furniture page and go to reviews, posted under my name with pictures including receipt.

**Google Review Draft for Zuri Furniture:** ⭐ **1/5 Stars** I have had the most frustrating, disappointing experience with Zuri Furniture, and I wouldn’t recommend them to anyone. We ordered the Arbre Dining Table **nine months ago**, and it has been a nightmare ever since. The replacement table we finally received on **January 9, 2025**, after months of delays and excuses, was **severely defective**. It had **paint runs, color inconsistencies, and visible fractures and dents**—clearly a lack of quality control. The timeline of this ordeal speaks for itself: - **July 2024**: Technician confirmed the original table base was defective. No action for months until I chased them down. - **September 2024**: Replacement base arrived, but I had to store it myself for weeks while waiting for installation. - **November 2024**: Technician installed the replacement base, making the table worse. I requested a refund immediately. - **January 2025**: Received a replacement table that was worse than the original. Throughout this process, Zuri has been unresponsive, unaccountable, and full of excuses. They blamed third-party technicians and "internal reviews," dragging this out unnecessarily. I’ve spent months following up, only to end up with a defective product that doesn’t match the quality they advertise. **Speaking of advertising**, Zuri's website boasts nearly 3,000 glowing reviews—but here’s the catch: **there’s no way for customers to leave reviews!** It’s painfully obvious that these "positive reviews" are fabricated to lure in unsuspecting buyers. How can a company claim transparency when they don’t even allow real customers to share their experiences? I’ve requested a full refund and for Zuri to pick up this defective furniture at no cost to me. If they don’t resolve this immediately, I’ll be escalating to consumer protection agencies. Avoid this company at all costs—they don’t value your time, money, or satisfaction. Zuri Furniture might look good online, but the reality is far from it. Buyer beware! CORRECTION! As of TODAY I have had 92 EMAILS WITH support/zurifurniture.com to resolve this issue!! Contrary to Zuris' response: We received the dinning table on APRIL 27, 2024. Only after hosting our first dinner on June 1, 2024, did we notice the unstable base and report the issue on June 3, 2024. It took almost 2 months of back and forth with Zuri support before we received a replacement that was also defective. It took another 5 months of back forth, for us to receive the second "defective" replacement. This was part of a dinning room set that we purchased and are asking for a full refund. The only option for Zuri to redeem themselves, is to refund our $4,412.93 without further delay.

Bought a nevy console, came in damaged in many areas. Console was $1500.00 including white glove treatment. I refused the console and they tried to charge me $700.00 to return the damaged piece of furniture. They are rip offs worst company ever. I had to go through my credit card company in order to get my money back. I was told by Manangement to read the terms and conditions.. that they were entitled to the $700.00 dollars Will never use them again. Buyer beware of this company. Furniture was not made welll at all.

ordered a desk, filing cabinet and chair. delayed shipment due to a conflict. shipper called said products were coming anyway. rushed home from business trip, no delivery. Zuri said shipper made a mistake and sent it to another shipper??? products get shipped, returned, moved, etc. multiple times. By the time I got them (Days later) multiple boxes were damaged. filing cabinet door broken I had filed a complaint with paypal over this whole mess, Zuri said they would not replace any damage as long as I had a pending claim. I removed the claim and sent them a picture of paypals closed claim, yet they continue to tell me its open on their end, refusing to honor the warranty. on top of all this, the general quality is substandard. lots of assembly required, inferior product in general.