Zuri FurnitureReviews of zurifurniture.com

Poorly constructed furniture made in China. Almost every piece arrived damaged, and even months after my purchase, I'm still waiting for replacement parts. This has been the worst furniture purchase I've ever made. The customer service has been terrible, and the product quality is even worse. I saw the negative reviews before ordering, but it was the only desk I could find that fit my needs. Ignoring those warnings was a big mistake. I would not recommend this company or its products.

I've had Zuri bar chairs since 2017 and the fabric is coming apart at the seams after almost no use. Zurich offered to replace at a 10% discount off current price which is sooo cheap of them. BEWARE, their materials are inferior.

I ordered a bed in November. They keep pushing the date back each time I contact them. It's now almost the end of April, and I've yet to areceive my bed. I've asked for a refund and their response was we'll contact you on Monday. I am beyond pissed!!! DO NOT BUY FROM THIS COMPANY!!!

I ordered an office chair in December and for some reason the delivery was delayed. I reached out to customer service, and they could not figure out what was wrong. January 19 I finally decided to cancel the order. I then went to Amazon to try to order the chair. After three weeks I got a message saying "order canceled by seller." I called customer service and they had no answers. I can't tell you about the actual chair, because I never received it. It's now February 10, and I have no chair. Terrible customer service and very disorganized.

I purchased a Ford Adjustable Height Desk (Order #) in December 2024 for approximately $3,500. From the moment of delivery, the desk has exhibited a loud and disruptive mechanical noise during height adjustments. For a piece of furniture at this price point, you expect premium quality and a functional motor. Instead, I have spent the last six months in a cycle of ineffective "fixes". Working with their support and escalations teams has resulted in: Multiple technician visits that failed to solve the problem. Replacement of major parts, including the desktop and the metal legs, yet the clunking/mechanical noise persists. A fundamental motor or structural defect that Zuri seems unable or unwilling to actually repair. The most frustrating part of this experience was the breach of trust. Zuri previously agreed that if these part replacements didn't work, they would consider a full desk replacement. Now that the repairs have failed, they have reneged on that promise, refusing a replacement or refund and offering only more of the same failed repair attempts. I am now left with a malfunctioning, high-value desk that causes daily disruption. I have been forced to escalate this to my credit card company for a chargeback and file a formal complaint with the Virginia Attorney General. Bottom line: If you are looking for high-end furniture, look elsewhere. Zuri does not stand behind their products, and their "warranty" is a six-month delay tactic designed to avoid taking responsibility for defective merchandise.

Ordered eight chairs. Four arrived in decent shape and forward out of spec by fabrication in QC or damaged, including multiple legs out from the box when they arrived. This was in June 2025. They offered to replace the damaged chairs. With ongoing delays and excuses. No chairs for holidays. Latest update is January 2026 delivery. Now returning the 4 original chairs and customer service said that 30 days return date has passed and they won’t be able to accept the return (will be submitting written evidence that Zuri directed us to keep the 4 while they were trying to fix the rest of the order). Would not buy from Zuri again.

If I could give them zero stars I would. I haven’t received my furniture yet and I ordered it 3/4/25. It’s now 9/30/25… they said my furniture would be here in June, then changed it to July and then said last week of August or first week of September. They never called, emailed, or attempted to contact me to let me know when I would be receiving the furniture. They keep sending me advertisements for their big sales and their promotions, almost every day!! However, not one email or phone call?? I’ve contacted them several times and I believe I’ve been more than patient. I would never recommend anyone to buy from them.

Absolutely the worst experience I’ve ever had with a furniture company. We placed our order for the Mirage Sectional with Zuri Furniture back in early May. During the order process, we made it very clear that we could not accept delivery until late June, which was acknowledged and agreed to by their sales rep, Sierra Preston. After that, everything fell apart. Even after placing the order, I had to constantly chase them down just to get the most basic updates. The order was supposed to be processed on June 6th, but when I hadn’t heard anything, I reached out myself on June 10th to ask them to process the order. They finally responded and processed it on June 12th. After that, there was still no communication — no tracking information, no updates — so once again, I had to reach out on June 18th. When my email to Sierra went unanswered, I called the company on June 19th. Only then was I informed that the couch had failed the inspection required before shipment and that they had no idea when they would have the sectional in stock. Meanwhile, their website continues to advertise the Mirage Sectional as being “in stock,” which is incredibly misleading given that I’ve been told they have no estimate whatsoever for availability. My multiple requests to speak with a supervisor have been completely ignored. Every time I reach out, I get vague, conflicting information, and I’ve had to initiate every single communication just to get the bare minimum of updates. What started as an exciting purchase has turned into a nightmare. Zuri Furniture has shown a complete lack of transparency, accountability, and customer service. I expected so much better for a company that sells high-end furniture at premium prices. I will never do business with Zuri again, and I strongly caution anyone considering them to think twice before trusting this company with your time, money, and home.