Dan E.
I ordered and paid for a 3,000.00 part
I ordered and paid for a 3,000.00 part. Over a week later I called to get a shipment date. They gave me a line of BS saying the shipping went up by 200.00 Now the real reason, they didn’t keep up with price increases!! Most companies would just say call for price. I canceled the order and to no surprise the price went up over 1,000.00 I’m going to open up a case with the Washington state AG office
Response from Zuma Sales LLCJul 30, 2025
We’re sorry to hear about your experience! This situation falls well below the standard we hold ourselves to at Zuma. A customer service representative will be reaching out to you immediately to better understand what happened and see how we can make it right. We take transparency and fairness seriously, especially around pricing. We’re currently reviewing our internal processes to ensure issues like this don’t repeat. Thank you again for bringing this to our attention, we value your business and hope to earn back your trust. — Zuma Parts Team