zulilyReviews of zulilly.com

Purchased a Tory Burch purse. Contacted customer service the same day that I received it due to suspicion that the purse is not authentic. They said they would investigate and get back to me. This was 2.5 months ago! Ive tried reaching out and they say they are still investigating. They took my money and sold me a fake purse. DO NOT Buy from this place!

I took advantage of a really good sale and ordered some items that I really wanted. However, I received an email the following day stating that my order had been canceled per my request. I did NOT request to cancel the order and Immediately contacted customer service to get an explanation. I was told that my order was canceled due to finance not being able to verify my billing address because I used Apple Pay. Although my billing address associated with the card used was correct, they were not able to resolve the issue. I asked if they could re-process the payment, even using a different card, if Apple Pay was an issue, but they could not nor were they able to submit a new order for me. I was left with a canceled order and no solution which was unfair because there was no issue with my billing address. If finance is having issues with verifying billing information when Apple Pay is used, the service should not be offered. I have used Apple Pay with several merchants and had no issues. This was extremely POOR customer service on Zulily’s behalf.

Poor materials do not reflect photos and the sizing is ridiculous. Returns are pointless after the costs and things were not even true to color represented. Big regret and waste of money.

I just can't figure out why Americans continue to buy clothing from China. Every single website has bad reviews about refunds, poor quality clothing, shipping costs...no reply..... I can't speak for other countries -but as for America -- we should all know by now China is not our friend! They post clothing that looks awesome with cheap prices. When you get the clothing, it doesn't fit, or the material is cheap...they do this all while laughing at our stupidity. Read reviews before you purchase. Don't shop outside the U.S. if you expect the Constitution to apply to you.

I never opened an account and yet I get an email. The email about about someone accessing my account in Germany and I am in North America. I tested the site by changing my password directly on their site (I did not trust the email). Oddly enough I indicated a name (initials) to check if they acknowledge the change. They did however, it only says "Hello there" (this is a red flag of any site, they should acknowledge your name, in my case initials). Also, there is nowhere on the site that allows me to cancel the account nor is there a general email to send a message too. Another one of those likely bogus Chinese websites. Those favourable reviews on the internet, likely bogus as well.

Every review on Trust Pilot is negative. This company is a China based company, and they All are Deceitful, go by 3-4 Different names. Show pictures of beautiful clothes but the picture look nothing like what you get. They also play games with their customers with returning items making it very difficult to get your money back! You will never get a receipt in your order, they are a total Scam! Avoid this company and check for reviews Before you Buy Every Time!!!! It will save you a lot of Hell and Misery!!!

Called to ask if a previous item could be located in an older order and the person on phone seemed put out and bothered with several loud sighs. Sorry I even wasted my time calling for help from them

After I had placed one order with Zulily, their website offered me $10 off on another order, if I placed it the same day. I did this, but the $10 credit did not appear on the order. I called Zulily customer service and was assured that if I went ahead with placing the order, the credit would be given. Based on this assurance, I placed the second order that day. Still, no $10 credit, but only another form that said that I would have to submit to finally get my $10 credit. Weirdly, it required that I provide the expiration date for my Zulily credit card, WHICH HAS NO EXPIRATOION DATE, and it would not let me submit it without that date. Again I called Zulily customer service and explained to 5hem the whole "catch 22 situation" that they had put me in. ANNOYINGLY, they required me to send them an e-mail explaining the entire situation in written detail, and include a screen shot of the offer for a $10 rebate. It took more than two hours of my time to comply, but I DID COMPLY FULLY AND COMPLETELY, detailing every step in the long process and submitting a screen shot of the IMPOSSIBLE TO COMPLETE FORM that told me I would have to submit to finally get my $10.rebate. Days later, I got an E-mail from Zulily that told me that their problem resolution center had DECIDED NOT TO HONOR the offer that THEIR CUSTOMER SERVICE AGENT had ASSURED me that ZULILY WOULD HONOR, if I just completed the second order.. Obviously, ZULILY IS A COMPANY THAT LACKS EVEN A BASIC SENSE OF RIGHT AND WRONG OR OF JUST AND DECENT TREATMENT OF THEIR CUSTOMERS!