zulilyReviews of zulilly.com

I ordered a pair of Birkenstock Zermatt Premium Shearling shoes in "stone coin." I could not find my size directly with Birkenstock & Zulily had it. My order "processed quickly" & a shipping tag email showed up quickly stating it was just waiting for USPS to pick it up. A week went by, several emails swapped with customer service. More time passsed. More than two weeks past my order confirmation a pair of "Birkenstocks" arrived. They do look like a Zermatt, but the color is a "mineral grey" suede, not the "stone coin" I ordered, the "shearling" should be cream on upper & darker for the footbed, it is all "cream"; The sole is a white eva material, not the natural colored rubber pictured on the Zulily ad. FAKE SHOE.

My package was lost in transit and Zulily made good on refund. They were very pleasant to deal with and didn’t give me any issues. Thank you so much!! Will order again

Zulily -ha! Will NEVER shop with them again!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!!! My package never showed up after taking a month to get here! WTF?! I live 1 state away from where it was shipped out from. They sent it to California for some reason. I never got the package. I emailed cs and that’sa JOKE!!! They tell me to wait 5 business days, so I do, but then when I message them back they get me to a manager. He then pretends that they’re late sending them out or something like, I’ll send them out at the end of next week. I’m like, hello, they never arrived, don’t send anything out, I want a refund! Then he drops off the face of the earth apparently. Last I heard from them. Hosted by a “company” - not a good look zulily, not a good look. Its giving scammers! Shop there at your own peril.

I would give them a zero. They burned all their vendors.

Nothing but issues since the site changed... no warning to customers of changes in return/refund policies or anything. Many webpages no longer exist and just show a 404 error... including my account page...

i am from US. I have been ordering from Zulily over 10 years. However, something changed recently. Almost 1month from my order , they are still processing my order and later I received an email that some of my ordered items was refunded to original payment. Don't see that payment in my credit card account. So be careful, I am not ordering from Zulily anymore!

I am from Canada. Since Zulily changed the website I cannot purchase anything. It is showing only for the U.S. The website is slower and the prices have increased. It is no longer fun to shop! I loved Zulily in the past. I hope they get their act together before it’s too late!

Zulily has the best customer service that is actually empowered to help and fix any issue. I wish more companies empowered their employees to be able to actually help the customer.