Zoya makes the world's longest wearing natural nail polish and nail care treatments. Zoya Nail Polish and nail care and nail polish removers are free of toluene, formaldehyde, DBP and camphor.
ZOYA Nail Polish (zoya.com) has 31 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Lila
Ordered on 6th August. They kept stringing me along saying there were production issues, I was patient. On Thursday 4th September I finally received a shipping notification but the tracking number doesn’t work. They haven’t responded to any of my emails since or refunded me. How is a big company like Zoya getting away with scamming customers? Avoid at all costs!
Keira L.
DO NOT PURCHASE FROM THEM! I bought nail varnishes that never arrived, when I contacted zoya they admitted to never sending them and would provide me a full refund. They have never paid the refund and refuse to answer my emails.
Jacqueline M.
So Scammy!! Apparently using a promo code voids the return eligibility. This is buried in their Ts/Cs but conveniently left that detail out when pushing the promo in the online shop. I tried to leave a review on the product and the page won't load so I can work on it. Again, how convenient.
Sue T.
Wish I'd read the reviews before ordering 2 months ago. They emailed confirmation of my order, then later apologised for a delay in shipment as it hadn't met quality control standards. I still haven't received my 2 nail polishes though and have emailed them twice, without any response. Avoid this company as I feel sure it is a scam.
Stephanie C.
Have ordered several polishes from this company in the past, but my most recent order from June 21st has not arrived over 2 months later. I had one apologetic response advising me my order would be processed within a week - which was over a month ago and then nothing. From other reviews, it sadly looks like this company is no longer operating customer orders effectively. Great shame as the polishes are great - unlike customer service which doesn’t even deserve 1 star.
Aruniima C.
Fraudulent company. I paid £28 for couple of nail polishes. Never received any shipping info. On chasing,the company said production issue and they will refund. 4 months now and I am still chasing my refund. Be careful !
Debbie B.
If i could give no stars i would. Wish I'd read the reviews too. Order placed on 27th June, advised order delayed then no further information. When I asked for a refund, one email to confirm it had been processed and 2 weeks later still waiting. I will raise s dispute with my bank and look into where this fraudulent and scam company can be reported to
Jasmine F.
I never used to have issues with Zoya and buying directly from their website but it has become a complete scam. Placed 2 orders and after months without any sign of it, asked to cancel and refund the orders. I had email confirmation of the cancellation but whenever I chased for the refund, I was told it will be in my account within a few days. 3 months later and I still haven’t had any money back. I ended up raising a payment dispute through my bank to get my money back.
