Zoom Electric Scooters & MopedsReviews of zoomescooters.com

ZOOM Electric Scooters out of California…NEVER SENT NOR OFFERED TO GIVE ME “(6) FREE BATTERY REPLACEMENTS: As Replied from Zoom Electric Scooters & Mopeds, Jun 22, 2022 “We sent the customer free battery replacements, even though they were out of the one year warranty as courtesy. And we actually talked to customer on the phone many times as proven on our phone records, so the comments are highly untrue. Thanks.” I am only stated the TRUTH THAT ZOOMSCOOTERS DID NOT GIVE ME NOT ONE FREE BATTERY. I paid $417.95 on May 18, 2023 for Order#1175 to ZOOMSCOOTERS for (6) Replacement Batteries that ZOOMSCOOTERS ordered from Mighty Max Battery, Edison, NJ. I am only stating the TRUTH THAT I CALLED, EMAILED & CHAT TEXTED WITH ZOOMSCOOTERS on numerous occasions REQUESTING help for a certified mechanic shop I can take this ZOOMSCOOTERS to to have these (6) Batteries Replaced properly. I stated to ZOOMSCOOTERS that if their Customer Service was better customers wouldn’t get so frustrated with them. I purchased the ZOOMSCOOTERS Trike (3 wheels) in 2020 during the Covid-19 Pandemic for a little isolated me time. But, I have since given away. I have NO PROBLEM removing this posted review from TRUSTPILOT about ZOOMSCOOTERS. If you want something simple, fun and NO GAS. It’s a pretty fun thing to have.

This company is a joke.. I originally ordered one oct 19 2021.. didnt arrive till dec 27th.. I asked for all the paperwork to be sent to me with the scooter . Scooter had blinker issues 2nd day I had it... They sent the replacement part but told me I had to pay the mechanic.. never shipped with charger had to wait 1 week .. never came with free scooter cover.. and it took them 4 months to send me all the paperwork .. I finally sold this scooter as it was a headache dealing with these guys from day 1... Stay away from these jerks they don't care about customers.

Do NOT buy anything from this company. They are the worst, most DECEITFUL business I have ever had the misfortune to deal with. They fail to meet the terms of their contracts. I would give negative stars if I could. Using their financing option, I "bought" a scooter back in September mostly because their website advertised, "in stock" and "If you have an issue, we will solve it. Whatever it takes." Turns out, those two statements appear to be lies, as they never delivered what was paid for. After a month of waiting, my scooter hadn't arrived, so I contacted the company to find out what was going on. They said it had been shipped by train and would be there in a week or so. Two weeks later it hadn't arrived, I contacted them again. They said it had been shipped, was in a warehouse in Barstow, CA, and would arrive in a week or so. This went on for MONTHS, them saying it will arrive in a week or so with the scooter not arriving. So I started doing deeper research into the company (wish I had done THAT at the start). I found a lot of deceptive things in my research. First, I found they create fake profiles on websites to falsify positive feedback. So be wary of any positive reviews, they could easily be Zoom employees/friends/families. Second, they have an "F" rating with their local Better Business Bureau and LOADS of complaints filed against them. Third, the little charade on their website about being better than Bloom Scooters is a scam. Zoom, Bloom, Ampere, and CoolPeds are all interconnected and managed by many of the same people. Fourth, they like to call themselves "ZoomUSA" and talk about their factory in California, implying to consumers they are an American company. However, no where does it say, "made in the USA." I would bet dollars to donuts: they import these scooters almost completely assembled from Asia, maybe insert some headlights, then send them on to the end user with a healthy markup. So, after months of waiting, while my scooter was not being delivered (despite being told repeatedly it would be there in a week or two), I filed a complaint with the Better Business Bureau. I also decided I needed to make the general public aware of how this company treats its customers, so I started putting my story on the WWW. I had paid for a scooter, and after months and months of waiting, they never delivered it. Eventually, I got fed up, and started thinking these people were liars. I sent a message telling them I wanted proof the item had been shipped, a tracking number, bill of lading, packing list, the kinds of things companies have in digital format so they can keep track of their logistics. Incredibly, in January (yes, that is FOUR MONTHS after paying them), instead of sending proof the item had been shipped, they sent me a cease and desist letter, threatening legal action for defamation. I was shocked and amazed. They're trying to play the victims? It's ludicrous! The person who has paid money and not received their goods is the victim. The company that took the money and failed to deliver what was paid for, is the PERPETRATOR! I can't believe these people consider themselves businessmen. So I sent a reply back to the company. I told them I welcome their legal case and look forward to seeing them in court. Nothing I had said was false, if they didn't want negative feedback, they should ensure delivery of goods that had been paid for. I would not be changing what I had said. However, if they made good on delivery of the item within 1 week and discounted me $950 dollars for my inconvenience, I would add a continuation to my reviews saying the scooter had finally arrived and give my impression of the item, since I've never been given the opportunity to ride one. I hoped they would agree to my offer, after all, their website clearly states they have a 100% happiness guarantee and will do whatever it takes to satisfy the customer. Clearly, those statements are all lies, because instead of sending my scooter, they refunded my money to the finance company. People reading this should ask themselves, why didn't they just deliver what was paid for, instead of dragging things out for FOUR MONTHS? After all, that is what business is all about, one party supplies the money, the other party supplies goods and/or services. Why not send what was paid for? The most likely answer is, they never sent it, because they never had one to send. I firmly believe they don't produce anything in their "factory" in California, instead, all their scooters are/were stuck in Asian cargo ships off the coast of Los Angeles, and their continuous statements that it was on a train and in a warehouse in Barstow were total LIES. In short, don't do business with these people. They are deceitful and not trustworthy.