Sean H.
Excellent Service and Customer Care
We purchased a New Jayco 5th wheel from Zoomers. Like all campers there were a few small issues and one larger one that had come up after 3 months of owning it. Lindsay the Warranty specialist at Zoomers is awesome. She worked hard to get all my issues resolved. The bigger problem with the front cap replacement took a lot of time and effort to get resolved but Jayco agreed to replace the front fiberglass cap. I cannot say enough great things about the service I received from Lindsay and Janetta in the service department office. They kept me informed throughout the entire process. I will admit I was nervous about having the front cap removed and replaced, but the service techs (Shayne, Dustin, Jacob, Austin, Kevin, and Robert) at Zoomers did an excellent job. They were all hands-on deck to get the cap removed and replaced and ready for me to pick up and go camping for the Memorial Day weekend. The Shop Foremen (Jamie & Trent) were on hand to make sure the job went smoothly, and the camper came out looking as great as it did from the factory. Although I was nervous at the start of that process, I feel like their attention to detail and the communication during the process was a huge relief! The Shop Foreman Jamie and another service tech Robert also went out of their way to come out to a campground this past Holiday weekend to touch up the roof sealant and install a decal that was missing. This is a class act shop, and I will definitely do business with them again.