Luke H.
DEFINITELY RECOMMEND!!
These guys have been a massive help to my business! Nothing is a problem for them +I have a whole bunch of 5 star reviews directly related to my "excellent customer service" which can all be attributed to them.
Cut your returns and low-star reviews in half - fact!We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem!Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams.Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales.Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!
ZonSupport (zonsupport.com) has 72 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Luke H.
These guys have been a massive help to my business! Nothing is a problem for them +I have a whole bunch of 5 star reviews directly related to my "excellent customer service" which can all be attributed to them.
Mario
Very satisfied with their service.
Steph B.
I have used Zonsupports services over a few years now. I have other business and projects besides amazon so having expert handling of all the day to day comms saves me so much hassle and keeps my amazon account in great health. I don’t need to bother with any of it as Zon support will alert me if something seems amiss with product quality due to increased returns rates which has happened when products where mis labeled they let me know and we acted fast to minimise bad reviews and future returns. I would not hesitate to recommend their services as they have always shown excellent communication skills and thorough service to my customers. It allows me to focus on developing new products and growing my business.
Keith O'Brien, P.
The brands we manage on Amazon often have complex issues. One of our requirements for our full-service clients is that they either have dedicated in-house customer service teams or they hire ZonSupport through our agency. They are that good and that consistent.
Kate
The Zonsupport team have it all in hand, I don't need to think about it! They're proactive, responsive, reliable, and professional.
Patrick F.
ZonSupport has been very professional and well organized. They have done a great job of managing my customer service which lets me focus on other things.
OpodoBusinessCustomer
Very good customer support. Responsive and personal. Helps takes outsource and manage customer support whilst providing regular updates.
Michelle R.
Zonsupport makes our life easier in that they take away the day to day hassles of dealing with customers and monitoring reviews etc. We can relax knowing that our account is being monitored and customer inquiries are taken care of in a timely manner. They have a lovely manner with the customers and help turn angry customers into happy ones!