ZonliReviews of zonlihome.com

I recently moved into a new apartment with floor to ceiling windows and in an effort of not blocking the beautiful views I decided to get a floor matteress. I got the full-sized classic 6 inch mattress in the color Burro and the CocoShield Tatami Mats. It sits perfectly by the window, opens up the space, and has made my whole apartment feel more cozy and grounded. At some point I might raise the bed slightly with Zonli's wooden frame. But overall, love the choice, the esthetic and comfort of the Zonli Classic Floor Mattress.

Totally love the futon mattress with the tatami mats. Super comfortable for sleep but can also use it for guests to sleep on, movie nights at home or just for lounging purposes. Super comfortable only thing I’d say is packing it up when you’re not using it can be tough alone.

I have the floor mattress and we love it so much! We are a family of 7 and use it almost daily. We’ve taken it on many camping trips as well and it’s been great. We did get a minor rip in it shortly after getting it but Zonli’s customer service sent us a replacement single cover and then let us know that when the restock for the padded cover it came with was in stock, they’d ship that out too, free of charge. We are so impressed with the quality and the brands diligence to keep customers satisfied!

My experience with customer service went well. I reached out to see if I was within the 30 day return period for my product. I was not, but they still offered me a partial refund. I purchased a blanket that converts into a jacket. A friend of mine recommended it because I am always cold in our meetings. It charged well, but when I used it, I could not feel any heat. No matter the setting. At the higest setting, I began to feel heat in the pocket area after a few minutes. There wasn't any heat emitting from anywhere else on the blanket. I gave it another try a week or so later. Unfortunately, the same thing. I was told by the representative that their product only heats around the pockets. I was looking for heat all over.

Ditto regarding other customer’s negative posted Reviews concerning Zonli’s 30-day Return & Refund Policy. Heads Up! Number One: Zonli’s Mattress Buyers 30-day Return & Refund Policy states all used items related to bedding are non-returnable if the item has been used. NOTE: Confusingly Zonli’s 30-day Return & Refund Policy states in the next paragraph that all purchased Mattress’s must have been slept on for a minimum of 21 nights BEFORE starting a Return. Heads Up! Number Two: Zonli’s 30-day Return & Refund Policy states all On Sale Items are NOT eligible for the 30-day return and exchange service. Surprised? I sure was. Luckily I read Zonli’s (after a frustrating search for it on their numerous websites) BEFORE the Fedex shipment arrived and refused delivery BEFORE contacting Zonli’s Customer Service (they provide excellent service if you succeed in contacting them). Heads Up! Number Three: In hindsight I realized that most (if not all) items sold on their Amazon third-party website are “On Sale.” Heads Up! Number Four: Before ordering bedding products from Zonli’s third-party Amazon website look for other product vendors that qualify for Amazon’s Return/Refund service. July 3, 2026 Review Update: After contacting Zonli’s Customer Service they understandingly refunded me the entire order amount after receiving and inspecting the refused order shipments. I understand that Zonli’s Customer Service is not responsible for Zonli’s current obtuse, confusing and contradictory Return & Refund Policy. I recommend that Zonli’s Legal, Marketing, Customer Service and Communication departments get together soon and critique the current policy. Hint: Someone should stand and read Zonli’s Return & Refund Policy aloud to the attendees slowly- word-for-word - at the start of the meeting. After listening I’m sure all will agree with me that a document review and revision is in order.