ZolaZola is a free wedding planning platform, including a wedding website builder and wedding registry, founded in 2013 and headquartered in New York City. Couples use Zola to build a custom wedding website, manage their guest list and RSVPs, track their budget, register for gifts and cash funds, and order wedding invitations, all from one account.Zola also runs a vendor marketplace where wedding professionals, including venues, photographers, and planners, can list their services for free and connect directly with engaged couples. More than 2 million couples have used Zola to plan their weddings, and its vendor marketplace includes more than 60,000 wedding professionals across the U.S.Zola brings the wedding website, registry, guest list, budget, invitations, and vendor search into a single, free account, making it one of the most widely used all-in-one wedding planning platforms for couples.
Zola (zola.com) has 184 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Josette L.
After my order and money taken from my account, I then received email to say they were unable to despatch goods as I had given an incorrect address. This was not the case. I then had no response to my subsequent emails and no item received. Seems likely to be a scam company. If I could give no stars, I would
Barbara
Item ordered but never received. Just another scam
chevywaldo
WORST CUSTOMER SERVICE ON EARTH. DO NOT MAKE THE MISTAKE OF USING THIS COMPANY LIKE WE DID. A DISASTER
Rajesh S.
I orderd like 7 items through amazon clicking on Zola registry. Only 2 items showed up in their registry. I would not trust such a site in future and will not deal with them at all. Would avoid them at like a plague as they will mess up the registry and may result in someone else also ordering the same items.
Chloe M.
Ordered a sample for our save the dates, looked great so I ordered the rest. First of all, they look like the wish version of the sample. Faded and "off" colorwise. The sample is green with gold lettering. The actual order is like a blue spruce with copper colored font. So they do not match our theme now. Not even the worst part though... there's dark printing lines across every single one (other than the sample, of course!). I've emailed them twice. No response. No phone number to call. I can't send these out and it took a while for me to order them because we have a tight budget. Shame on this company. Definitely a scam.
Golby J.
Honestly the worst customer service. No number to call and takes forever to respond to emails. My invites were messed up and it took forever to get a hold of them. STAY AWAY. Only wanted to refund the express shipping I paid for. Going to take it up with my bank.
Dawn L.
Zola has non existent customer service. You can’t call and they don’t answer emails. I’ve been trying to contact them for a week and nothing. I wish we had never chosen them for our wedding registry for my daughter. Do yourself a favor and do not use them. It’s no wonder they don’t have a Google Business Page for people to write reviews on.
Ash P.
I have paid for two white fox clothing sets from Zola Shop.com after I my “secure”payment went through I received a weird looking email from a company called Addmakeme.com with a fake invoice of my order but in that fake invoice it had wrote that I had subscribed to something, when I never agreed to any subscription nor did it state on the Zola shop about a subscription! My card has been charged over $100 when the items on the Zola website was much much less. Now I have screenshots of the chats that I have had with the online customer teams from these dodgy website! How in the heck are they able to operate this way!
