zogomom.comReviews of zogomom.com

I would leave zero stars but that’s not an option. I was not aware of the ebook when I thought I purchased the physical book since the ebook is available for free through certain apps. When I contacted customer service, they said no refunds when I never clicked a “link” and as I stated was expecting a physical book. Very poor customer service and poor display of description.

Outright fraud. Lied when we asked a question and then said "no refunds" when confronted about it. AVOID LIKE THE PLAGUE

Ordered a book. Website NEVER stated that the book was a pdf file, I rechecked after purchase. They also asked for shipping information, which makes no sense considering they aren't even shipping something to me. The website said you can get refunds, but they are refusing to refund even though they had never said it was a pdf file. I would never purchase from them if you have the ability to purchase from somewhere else.

As with others, I thought I was ordering a physical book but turns out it was digital. Customer service said I was out of luck. I reviewed their return policy and it repeatedly mentions that you can receive a return when you ship the product back. How do I ship you a PDF? Totally unethical, I will be filing a complaint with BBB

THERE IS NO BOOK !!! They ask for your shipping address but only after you pay and get the receipt via email, there’s a link at the bottom of the receipt and that’s the book you did not get in the mail I called my financial institution to report this and to block them from trying to charge in the future. Protect yourself and learn from my mistake.

They scammed me and sent me an illegal scan/ebook vs. a used physical copy of the book as they represented on their website. Seems to be common amongst other customers - had to get a refund via my credit card company

Company is a scam! Nowhere on their website does it say “ebooks” only. Even in their “free” shipping policy, it says “shipped by USPS with a tracking number”! I asked them for a refund explaining all this and they refused. Fortunately, I purchased through PayPal and they refunded me.

I was interested in obtaining a hard copy of a current book. Zogomom had it in stock for a slightly lower price than Amazon, so I bought it. They sent me a link to a PDF file of the book. Nowhere, and I mean nowhere, was it ever indicated in the website, invoice, etc. that the book would be delivered in PDF format. I wanted to read the book right away, am used to reading ebooks, so just let it be, but I was not pleased! I should note that if look for information on the PDF file, you will find that it was created using the calibre-ebook.com software. This software can be used to take a DRM-managed Kindle file, and convert it to PDF, removing the DRM. I suspect that was what was done. The occupant of the Princeton address is a 72-yar old housewife, Nan Harvey, according to real estate tax records. I don't think she has a clue that she is being abused in this way!