Zoe Lev JewelryReviews of zoelev.com

NOT REAL GOLD! BEAWARE . I paid for a “solid gold 14k” bead bracelet $325 dlls. The bracelet is hollow and not even 0.1 grams. Lighter than a golden plated even. Requested a return but they have hidden “final sale” and “no return policies” which according to them can’t accept the return. Filing a complaint in the BBB as well as requesting the FTC to list it as a fraudulent business .

Poor quality and terrible customer service. My necklace broke within 24 hours and they won’t refund me. The team just stopped responding! Do not recommend wasting your money or time.

They say their jewelry is "delicate" and that is true as it breaks very easily. Bought some what I thought were nice (and rather expensive) earrings in December, by May (6 months), the posts broke and they blamed me for assuming harsh wear. They wanted me to mail in the jewelry before they would make any commitment. I treat these as earrings, I do not sleep in them nor treat in any sort of harsh way yet they broke very quickly like you would expect from a low-end discount retail company. DO NOT BUY

What a total rip off! I decided to return a charm that I bought from Zoe Lev because it looked nothing like the photos on their website. This company requires you to pay for the return shipping (fine) and then “as per their policy”, they also keep 8% of what the item cost. So, when it was all said and done, I spent $70 on nothing. This company is a total racket! They make money off of misrepresenting their jewelry in their photos and then if you decide you don’t want the item, they make money off of you anyway. This was the biggest waste of my time and money. I’ll never buy from Zoe Lev ever again.

The stone in my ring cracked within a year. Stones do not crack unless they are poor quality. My ring was hardly worn, and never abused. They wanted to charge me $280+ to replace the inferior stone at my expense. I would suggest spending your money with a different designer. Their items are overpriced and low quality and they do not stand behind what they sell.

TERRIBLE COMPANY with HORRENDOUS customer service and GARBAGE jewelry. They sell expensive junk and do not stand behind their products. I have NEVER left a bad review for any company. Who has the time. But this company is CRIMINAL! there are so many similar and higher quality companies.

I previously had such a good experience with them but I recently sent my necklace back after I broke it ( my fault) I sent them a 20.5 inch necklace and they sent me back a 24 inch necklace (included photos to show the difference, even included one from right before I sent the necklace to them) When I sent an email stating that the necklace length was noticeably different they stated that because of "stretching wear and tear" was why the necklace is now 24. My confusion came from not understanding how a necklace can stretch while not being worn but instead was in their care. Instead of them admitting that they made a mistake they let me know that I could send it back and pay the $30 plus shipping. I don't understand how you can send a necklace in at one length and receive it back at another but it's the customers fault. I have referred so many friends to them and it is disappointing to have to end being a customer like this.

The gold bead 3 bracelet stack for over 200$ can’t even get wet! Anything that gets on them makes the hold completely come off. There are so many companies that make better products. Stay away from Zoe Lev