Zoe Lev JewelryReviews of zoelev.com

I purchased a necklace and the same day received a discounted from shop for $90. They wouldn't honour the discount. Before I received the item it went on sale on their website for the same price. Customer service doesn't return communication, I asked for a price adjustment.They don't answer their emails or chat. Horrific customer service. Would never recommend or buy again.

I have left 10 messages over last 6 weeks with no responses. I spent 3k on a diamond anklet that fell off after wearing 3x..fortunately at a hotel and a kind guest turned in. I'm scared to wear again and asking assistance with no response. Now two days ago my tennis bracelet fell off and not recovered. I wear bracelets everyday and my others for years without problem. DO NOT buy

Very flimsy feeling

I purchased a 14k gold X ring in January 2025, and after about a year of normal wear, the ring structurally collapsed. I contacted the company and initially was told it could not be repaired, then later offered a paid repair after inspection. They declined to replace or credit the item, citing final sale and timing. For the price point, I expected better durability and support.

I ordered my personalised necklace and it is so small yoy can barely see the letters or the diamond on it. The chain is extrnely thin and doesn’t sit well positioned at all. I contacted support about it and they showed no sympathy and could not assist me. Poor customer service and poor product. RECOMMENDATION IS TO NOT ORDER FOR THEM RIP OF

i placed a high value order without reading the terms. There was a rush production option for one of the items so i assume the other one was in stock- turns out both needs production time. I really didn’t expect this since I remember buying their pieces from Bloomingdales and maybe Nordstrom. I was told b/c its the holidays, it will get delayed- i found something better in the meantime and reached out to cancel a day later was told its already in production and can't be cancelled. come to find out there's 8% restocking fees for returns and the other item is a birth stone and final sale. never doing business with small businesses again. I offered to pay 8% to cancel the order but it was denied on the final sale item. Even small businesses would work with you!! better off buying luxury brand with good customer service. PRAYING that its good quality when received.

DO NOT make the mistake of buying anything here on sale, why have a sale if they do not allow returns? Sales are final purchases only, no returns. I bought a gold anklet, the design was microscopic, looks bigger in the photo. And it didn't even fit, too tight to clasp it. Other fine jewelry brands do not have such gotcha return policies.

Absolutely terrible experience. I purchased these for myself, the quality is not great. I reached out to the to exchange the product… when I read the fine print it does not look like they return or exchange any of the items. Do not purchase here. I should’ve known it was too good to be true. I have yet to receive a response and it looks like I am stuck with these pieces.