ZNOReviews of zno.com

I've placed many orders from ZNO. I've never had a problem-Good prices and Decent quality... until now. Customer service is absolute garbage. I had a problem where an order was sent to the wrong address (an address from THREE years ago) I have had orders sent since that address. It was delivered and accepted by whoever lives there now. Customer service responds by saying it's not their problem and that it was my fault the address was what it was. Are your serious?! If you want a cheap product it's a great cheap product. If something goes wrong with your order than you pay for even cheaper service. Good luck getting your money back. Will never recommend ZNO to a colleague or creative again

Absolutely terrible product with even worse customer service. All my images were resized, misaligned and the heads cut off multiple images. Cropped out logos and mis aligned images. Terrible product!! Would NOT RECOMMEND!

Products are beautiful however, that's not the only thing that counts. Customer service used to be good, however, lately its really really bad, I needed to switch company cause there was almost no communication what so ever. Would love to switch back but, its hard for me to work that way...

I realy like photobook I made. Good quality! 5 stars. Thank you!

There product is better than anything else that is out there.

I've ordered a total of 5 times from Zno. The first book I ordered was good; colors were balanced and printing appeared sharp. The second book was slightly lower quality. I noticed "banding" in some of the photos with skies, equivalent to the look you get when your laser printer is running out of ink. It was only a few photos though, so I thought "oh well" and carried on. Third book a few months later had similar bands, and the colors were off. The photos all seemed to have a greenish hue. Some of the sunset photos had way too much green in them. I contacted the company and showed them the photos, which they agreed were off. They reprinted me a book at no charge. The last book...well, lets just say the quality has declined immensely. Colors are off, and the photos look like they have a greyish haze over them, like they've all been 'washed with dirty water'. I contacted the company, as I had ordered 4 copies of the book in question. They told me it had nothing to do with them, and it was the camera settings that had caused the issue. So I told them a total of 4 different cameras had been used for the photos in the book, including a brand new Leica D-lux7. I printed out the same photos using my at home cheap canon photo printer and a mall photo printing lab. I called up the photos on my D-Lux, placed it next to the same photo in the book, and next to the printed photo from the photolab and my canon printed one for comparison. So much detail was lost due to the "grey haze", and the comparisons made it acutely obvious. Zno's response was that I download a color corrector app, and redo all my photos using the same app they use, and then send it in to be reprinted and they would do it at no charge.They insisted the problem was on my end, not theirs. It took me over a month to put the hundreds of photos into this book. The last thing I wanted was to do this all over again.

The custom service is worst!!! the first time I order my album, the color color I order is grey, they sent me white color, second time they made same mistake again!

This is my second time ordering from Zno. Yes they are amazing quality but I was very disappointed on the size of the parent photobooks (6x6) just wish I was given a size when ordering with my wedding album I would have chosen a bigger size. Really hope they change that and specify what you getting. I am upset that I'm gifting these to my mother and mother-in law they are sooo small. It is too late to try and do anything now.