Hello,
It appears that both recipients have not received your emails, possibly due to an incorrect address. We're here to help you resolve this issue. If you're not satisfied with your products, we can arrange an exchange or issue a refund.
Let’s work together to address these concerns and create the best shopping experience for all our customers. At Zitahli, we strive to foster a happy life for our customers and are committed to enhancing your experience with our products.
Wishing you an amazing day!
YM
Yuko M.
Wrong product, no customer service
They sent me a wrong product, and to a wrong address. The address I wanted it shipped was obiously there in the order form, yet it came to my addres.
Its been two weeks since i contacted, but its not solved. Their Email address doesn't work, only the third party contsct, not helpful either. No refund, no resolution, no answer.
Response from zitahli.comAug 12, 2024
Hi, sorry for any unhappy experiences, could you send us your order number or any information so that we can help you? can't find your order history in our system and can't find any email records, thank you for understanding! Have a nice day!
KM
Kirk M.
After giving me a refund
After giving me a refund. ( That was only offered as a bribe to remove my initial bad review) And after I told them I didn’t want any pack’s or complimentary wallet for free, because of the quality. Their Emails became extremely unprofessional! They actually told me and I quote: “Never mind, you can offer this to those Welfare agencies or homeless people, thank you!” A slam to California and the USA. This is why I wouldn’t normally purchase directly from China. They are set up as if a US business. I have no problem buying things made in China. I just always have problems when purchases shipped from China. They do not divulge it is coming from China. Until you look at your PayPal purchase ( then it’s all Chinese writing ) In any case, I only responded back with this new bad review, once they became unprofessional and nasty with me.
I do not recommend! Packs I rejected were so ill conceived! ( who makes cable ports for looks? ) There is a cable port for headphones. Without any hole in pack material for said cable port??? I’m not poking a hole through new pack material’s!
Response update:
Don’t try and switch this around. It was you who first got nasty with me. My ‘middle finger’ was in reaction to your inappropriate comments. Which I copied and pasted. Your version is actually not true or how it was stated. Don’t believe this seller or waist hard earned money on ill conceived packs.
Response from zitahli.comAug 12, 2024
Here is what the fact is, after we knowing that this parcel is a little urgent, we shipped you an extra bag freely from the GA warehouse, the first parcel arrived on time (Jul 18, 2024 2:23 PM Delivered), and the replacement also arrived the next working day, but you said you don't like the bag, so we made a full refund for you soon. At that moment you are satisfied with the whole process, and I also suggested you to donate the extra bag to others who need this, but you reply with an impolite middle finger and Inappropriate language and leave a bad review on this platform.
Zitahli is always aiming to create a happy life for our customers, We are committed to creating a better life and excellent product experience for our customers. We love and accept all valuable suggestions from our customers, but we do not accept any unfair prejudice.
