ZipWPReviews of zipwp.com

Response from ZipWPJul 16, 2025

Hi there, Thank you for sharing your experience. We're genuinely sorry to hear that things didn’t go as you expected. Just to clarify, exploring features or clicking around on the platform does not count as generating a site. Our free plan includes 2 full AI site generations, which are meant to help you test the product and understand how it works before upgrading. Once those are used, we prompt an upgrade only if you want to continue building more. Regarding support, that’s not how we want anyone to feel. If you’re open to it, please share your ticket number on [email protected] so we can review what happened and improve where needed. We appreciate your feedback. It helps us see where things might not be working the way they should. Thank you!

Response from ZipWPJul 16, 2025

Hi Dorian, Thanks for taking the time to share this. We’re really sorry to hear that ZipWP didn’t meet your expectations. ZipWP is built to help users quickly launch websites with ready-made layouts, visuals, and content. Many freelancers and agencies use it to save hours of work. If you’re curious, here’s how ZipWP helps professionals: https://zipwp.com/zipwp-for-design-agencies We understand your concern about performance. Sites created with ZipWP are optimized and load fast, but plugin conflicts or setup issues can sometimes cause trouble. We would have loved a chance to take a look and help resolve it. It’s also disappointing to hear about your support experience. If you still have the details, please consider sending them over at [email protected] so we can look into it further and take actions. Your feedback is truly helpful, and we’ll do our best to improve from it.

Response from ZipWPJul 16, 2025

Hi Valerie, We’re really sorry to hear that your experience with ZipWP was frustrating. We know that building a website, especially if you're new to WordPress, can sometimes feel overwhelming. Our goal is to make the process smoother and more approachable. That’s why we provide tutorials, helpful resources, and a support team that’s always here to help. About the refund, we follow a clear policy, but we’re always open to reviewing specific cases. Please review our refund policy here: https://zipwp.com/refund-policy/ We truly appreciate the feedback. And if you ever decide to return, we’d love the chance to help you build something great.

Response from ZipWPMar 24, 2025

Hey there, We understand that a simple cancellation process is important. Our cancellation process is simple—you just need to drop an email to our team, and we take care of the rest. I see that you raised your account deletion request on the 26th, and our team processed and completed it by the 28th of February. If you didn’t receive a confirmation or have any concerns, please let us know—we’d be happy to assist you further. Thanks for your patience!

Response from ZipWPDec 5, 2024

Hello Yair, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our support didn’t meet your expectations. Providing excellent service to all our customers is a top priority, and we regret if we’ve fallen short in your case. We’d like to understand more about the specific issues you faced so that we can address them properly. Your feedback is invaluable to us in improving our processes. If you’re open to discussing this further, please feel free to reach out to us directly at [email protected]. Our goal is to ensure that all our customers feel prioritized and supported, and we’d love the opportunity to make things right. Best regards,

Response from ZipWPAug 21, 2024

Hello there, Thank you for your feedback. I understand that the new signup requirement can be frustrating, and I’d like to explain why we’ve made this change. ZipWP is developed by Brainstorm Force, the same team behind Astra, Spectra, and Starter Templates. Previously, we allowed users to import templates without creating an account. However, this led to a high volume of spam traffic and frequent DDoS attacks, which disrupted the service for our legitimate users. To maintain a smooth experience and protect our platform from these issues, we introduced a signup process. This helps us filter out spam and keep our services running smoothly. The signup is a one-time process, and once you’re logged in, you’ll be able to download templates with just a click, as before. We hope this clarifies the situation, and we would greatly appreciate it if you could reconsider your rating. Your support and understanding are very important to us. Best regards, Team ZipWP