ZIP Moving and Storage provides relocation and storage needs. Our success is based on a foundation of highly trained workers and a committed management team. We are characterized by speed, skill, and above all, experience gained in the many years moving homes and offices. In addition, ZIP Moving and Storage offers a high level of professionalism through fair and respectful communication with clients so that both parties have a pleasurable experience.
ZIP Moving & Storage (zipmoving.us) has 491 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
zipmoving.us
Website
zipmoving.us
Category
Moving & Storage
Location
Rockville, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They were nice during the process then lied and cost me $2500. The movers reviewed my couch and saw no problems prior to moving, damaged it, agreed they caused it and then told the insurance company it was like that when they moved it. So insurance is not paying the $2500 replacement value.
Response from ZIP Moving & StorageApr 20, 2023
Dear Cindy,
We are so sorry to hear you are unsatisfied with the service provided to you during the move you had with us.
Our company appreciates the feedback you have provided here and we wish to work with you to improve your experience. Please call us back at your convenience at: (855) 947-6543.
SR
Sharon R.
Disappointed after you guys were highly recommended
The movers were friendly and seemed nice. After we wrote a great review …these are the following problems. I sent a picture to your company. Still hadn’t heard back.
Rugs mud all over, damaged a desk, dresser, washing machine Dented ( they were brand new), my friend as brand new wood floors scratched , dented hole in her wall. The absolute worse thing is my 22 year old son was killed a few years ago a box with cards, notes he wrote to me missing and special items. It WAS in the storage unit. Totally gone. I’m truly heartbroken that’s all I had. :(
Response from ZIP Moving & StorageApr 13, 2023
Dear Sharon,
We were deeply saddened to read your review and hear about the negative experience you had with our company. We are truly sorry for the damage caused to your belongings, your friend's property, and especially for the loss of the box with your late son's items.
We want to assure you that we take full responsibility for any damages or losses that occurred during your move, and we will use this as a training opportunity moving forward to prevent situations like this from happening again. We have forwarded your feedback to all of our departments, and we will take appropriate measures to ensure that our future moves meet the highest standards of quality.
We understand that you do not want to speak about this matter any further, but please know that if you do wish to contact us, we are available to discuss compensation for your situation. We respect your privacy and will do everything in our power to help make things right for you.
Once again, we apologize for any distress this situation has caused you, and we want to thank you for bringing these issues to our attention. We value your business and hope to have the opportunity to make it up to you in the future.
BR
Brian
DO NOT HIRE ZIP MOVERS IN MARIETTA!!!!
Updated 12/30/22---
We have provided our name and contact information to Zip Moving to refresh their memory of our horrible experience. Don't be fooled by responses that say they do not have records of our move. Again they use this strategy to act like they do not know about the situation. It is very sad that they will not take responsibility for our damages unless taken to court.
BEWARE!!!!!!!!!
This company damaged over $15,000 of furniture, lost items, and ruined family heirlooms. Then they offered a very minimal amount of money for the major damage to our property, the offer came with a condition that we remove all reviews and add a 5 star review which would be completely fraudulent. Therefore, we chose to let our friends and neighbors know the real truth. Stating facts and pictures about your service or lack there of is not harassment it is honesty. Please do not accuse us of harassment as your company is the one who should be trying to make this right for your customers. We will continue to warn people so they do not end up with the damage we did and loss of family heirlooms. As you know there were many items that did not even get delivered to us. Where are they? Your staff also smelled like weed which is extremely unprofessional and should not occur during work and is also illegal. ALL PEOPLE LOOKING FOR A MOVING COMPANY RUN AWAY FROM THIS COMPANY. THEY DO NOT CARE ABOUT YOUR THINGS AND CUSTOMER SERVICE IS HORRIBLE.
Response from ZIP Moving & StorageDec 28, 2022
Hi Brian,
Thank you for your feedback. Unfortunately, we do not have any records under this name in our system, so we would kindly advise you to give us a call at 855 947 6543 to discuss this further, as we'll be happy to assist.
OW
Ontario W.
They are unprofessional
They are unprofessional. I booked a move date for march 28th and they didnt keep it. Can someone recommend a moving company?
Response from ZIP Moving & StorageMar 21, 2022
Hi Ontario,
I am terribly sorry to hear about the poor experience you had with a moving company that shares a similar name as ours (Zip to Zip Moving). After checking our records, I believe this review was intended for them, however, it ended up being posted on our company's page instead. I hope they will reach out to you in order to resolve any stated issues, but we would appreciate it if you could remove this review at your earliest convenience. Please let me know if you have any questions or concerns.
Kind regards, Daria
BD
Brian D.
Broke the TV
Broke the TV, an expensive wedding gift and threw books into boxes without packing
Response from ZIP Moving & StorageDec 29, 2021
We appreciated your feedback about your experience, and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right with you and replaced the TV with the new one?
It was our understanding that you were happy with our resolution. So please contact me as soon as possible so we can discuss this further.
TW
T W.
At first they seemed good…
At first they seemed like a good company, but I should have noticed the red flags - the biggest one, their refusal to do an onsite estimate.
They "packed" and moved our 3/2 with 3 guys in one day. It took them 13 hours and halfway through the day they were just throwing things around and shoving stuff in boxes. After 9 hours they had me sign a revised estimate for $900 more than the original, which I agreed to. Then at 10pm when I had left to put my kids to bed, they pulled up a second truck and packed up an entire shed full of things I told them not to pack. They also packed floor mats we wrote "do not pack" on and our fire alarm, literal trash, and old shelf liners, to name a few other things. Then, after they left they sent me an invoice for double the price.
When I requested the estimate I signed, they gave me one where they changed all the numbers after I signed - then told me I had signed that. Aside from breaking a bunch of stuff, throwing around our belongings like they were junk and extorting us for $10,000 (not delivering until we agreed to pay twice the original price) - it was unpleasant to be yelled at by the "owner" about it being normal business practice to alter signed documents and not inform their customers.
There were a multitude of other issues, but there is a limit to the amount I can add here. Bottom line, AVOID THIS COMPANY!
Response from ZIP Moving & StorageOct 26, 2020
We're very sorry for the atypical moving experience you describe. We're also sorry if there has been any misunderstanding - you did not have an onsite estimate because of the COVID-19, unfortunately, we do not send agents for in-home inspection, we offered you an alternative- virtual survey but you refused that.
Ultimately, we are very sorry you were left feeling this way. We go out of our way to be transparent with our clients about everything, but especially when it comes to cost. No one likes to be surprised, particularly on moving day. Our confirmation emails detail clearly the prices we will charge for everything and if we make a mistake, we try to make it right.
We've left you numerous voice messages and followed up with texts and emails asking that you please set aside a few brief minutes to speak with us, but you have not been motivated to do so. Our door absolutely remains open, but we want to make sure we're leaving you whole, not merely reluctantly satisfied. We're a little old fashioned, so you'll forgive us--we still like to talk to our clients personally, to interact as human beings and not simply as part of a faceless company. It's absolutely your right to refuse, but today is the last time we will reach out to you as the last thing we wish to do is bother you.
We truly wish there was something we could do to satisfy you. If we had done something wrong we would absolutely do our best to make it right. We believe we've acted in good faith and while we feel your accusations are unjust, we respect your right to your opinion.
JP
J P.
UNPROFESSIONAL!!!!
AWFUL, DISRESPECTFUL, DISHONEST, DISTASTEFUL, CHEATERS, LIARS, SCAMMERS, UNPROFESSIONAL, NO CUSTOMER SERVICE!!!! DON'T WASTE YOUR TIME , TRUST, OR MONEY.
Response from ZIP Moving & StorageFeb 25, 2020
June, we are saddened to see that despite our best efforts to address and resolve your concerns you remain unhappy.
We take pride in serving every customer with the utmost respect and treating them like family. When you discussed the inventory with David this is what you said over the phone: "it's a three-bedroom home, but I have stuff moved out for only two bedrooms. I'll just donate and give away other stuff" also: "actually this weekend we're going to take the beds down and disassemble the bed ourselves and we'll have all that stuff downstairs, so it will just immediately go on the truck." I will attach the transcript below.
We confirmed with you one day before the move that the arrival time would be between 8 AM and 10 AM. When we arrived at 8:00 AM you told the movers that you are not at home and you requested them to go back home and come back after 3 PM. Since you have a large house, we told you that is not the option and we have to start early so we can finish in a timely manner. We do understand that moving is a stressful process and that certain aspects of it might seem a bit odd, but we are always doing our best in order to provide you with a seamless experience.
After arguing with us and threatening with bad reviews and a BBB compliant, you agreed to our terms and you sent your sister to represent you and that is why we started the clock at 8:30 AM. Stuff that was supposed to be donated were still there and instead of a 2 bedroom house, it turned out that you had a 3 bedroom home fully furnished that needed to be moved. Your furniture was not disassembled by you or your family as you said when we were giving you a quote. Again, we do understand that certain adjustments can be made and are expected, but we need to know this prior to the move so there wouldn't be any surprises on the day of the move, and that was clearly communicated to you. We notified you immediately and asked you if you want us to move those additional items that were not donated or sold, and that's when you started arguing with us and mandated that everything needs to be moved without paying anything extra. Quoted price for your move was $1285.48 and in the end, you paid $1070.23 or $215.25 less than estimated. The majority of this review can be attributable to you and your sister not being on the same page regarding the details of your move. We apologize for any inconvenience caused and your feedback is more than welcome, but we are sure that we gave our best in order to conduct your move.
The bottom line for us is that we absolutely care very much about our clients and actually go out of our way to put their satisfaction above everything. We tried everything to make you happy.
As you can see by our reviews, we are confident that we consistently provide good service and we are happy to discuss any of those in detail, so feel free to call us.
