ZIP Moving & StorageReviews of zipmoving.us

The moving men were nice however this second time around made more of a headache on me because most of the items that where on the estimate list of items to go were nor moved which means more money I had to put out plus one item I hope I will not lose at my old location because of it size I haven't yet been able to get it hits hiring a moving company. The women I spoke to assure me regardless of the number men that the job would be completed. Wasn't the case.

Overall, I couldn't have done it without you. However there were several things that didn't work out very well. The crew showed up in my opinion at least an hour to 2 hours later than expected. When they got there they got straight to work and focused on important issues. However, one of the team decided to stack a set of boxes five high of the extremely fragile items pushed it out onto my driveway and then walked away from it. I saw it after it fell and clearly a new that it was on its side. The team sheepishly looked at the pile and started to pick it up and put it in the truck and I said hold on. There's a lot of broken things in there. The team immediately opened the boxes and found many items that were destroyed. Later in the process the team was moving a very heavy piece of furniture and ran it into the wall. The wall was clearly damaged and needed to be repaired. When we got to the destination it was already dark. Everybody was interested in getting it done as quickly as possible including me. However, it ended up being a free-for-all in just simply dumping things in the home in a very chaotic way. many things were put in the wrong rooms. Many of the items that were disassembled were not reassembled. I had to insist on several items being put together before they left because I would not have been able to do it without them. Again, the team was very kind and receptive to working with me. Overall they were good but the attention to detail especially when breakage occurred and follow up to determine how to resolve the breakage problem has not occurred yet. This is the reason I'm giving a low score on the experience.

They did a good job moving furniture but the final cost was a lot more than the estimate.

UPDATE 9/8/2023: A satisfactory settlement has been reached by all parties. We had a long-distance move and ended up with broken legs on 1 bedroom dresser and 1 chest of drawers so they are both now just sitting on the ground without any legs, 12" lower than they should be. Accidents happen but they were very non-responsive when contacted about it. But the biggest issue is that when I booked, I was told that the price was based on the estimated number of cubic feet actually used. After a VERY detailed phone call my move was estimated to be about 2,300 cu.ft. I was told that would take up 1 full 26' truck and about 25-30% of a second truck, but I WOULD ONLY BE CHARGED FOR THE SPACE I USED. So if I used more than 30% on the second truck, I would pay more, but if I actually used less, the price would go down. When they arrived and did their on-site "visual inspection," they insisted that the cubic feet was going to be more like 3,175. Since I am an average consumer that doesn't deal in cubic feet day-to-day (or ever actually), I have no frame of reference to know what 2,300 vs 3,175 cubic feet looks like. You are kind of at the mercy of the movers, and assume they know better and trust that they are going to give you an honest assessment of what your volume is. It turns out they were able to fit everything into a single truck (vs. the 1 truck + 25%-30% that was originally estimated for 2300 cu. ft.) so imagine my surprise when my total was $2600 MORE than the initial estimate, even though I used LESS SPACE. Upon doing some additional research, an average 26' moving truck has up to 1,700 cubic feet of storage (which is all I used), but I was still charged for 3,175 cu. ft., a difference of almost 1500 cu. ft. that I never used, which amounted to over $4000 over! So either the lead mover that was in charge of assessing the load and ultimately charging the customer: a) was very bad at estimating the total cubic feet of items, b) has no idea how many cubic feet a 26 foot truck will actually hold, or c) intentionally inflated the number knowing full well that we didn't know the difference between 1700 cubic feet and 3200 cubic feet, especially since at no time did he call for a second truck, which suggests to me that he knew exactly how much I actually had). Either way, it's either complete negligence or extremely dishonest (or even both), and it inflated my cost significantly. After 2 months of contacting them for them to explain to me how my price increased when I actually used less space and how to file a claim for the damaged furniture, they eventually stopped responding to me at all. I would definitely NOT recommend Zip.

Move went smoothly. Movers were congenial and worked quickly and carefully, asking for our input as they went. BUT... three changes would have gotten you 5 stars. Clean moving quilts would have kept my refrigerator from being covered in dirt. Ties on my washer hose would have kept it from falling out of the drain and flooding my new laundry room. A little more care to make sure that the dryer hose was secured to the vent would have not made it necessary for my elderly husband to climb behind the dryer to reattach it.

Some things were broken refrigerator door handles were broken and I had to get two truck loads and a trailer because the truck wasn’t big enough for everything

The movers worked hard. The pricing seemed high for the job. I had to remind employees to please wear masks while working and in my home. I am disappointed that I had to remind workers to wear a mask during COVID-19. I felt like my items were handled with average care. The boxes were piled very high in my home and the boxes they wrapped had multiple items thrown inside. I also had a shelf that was stacked with boxes and the shelf ended up breaking in one of my closets. The truck was backed into my yard and left large tire tracks. I gave them permission to do this but now I regret it.