Joe B.
Charged An "Inactivity Fee" After 17 Years...
I opened a ZionsBank account in 2007. At the time the interest rates were "woo-hoo". As interest rates came back to earth, I eventually reduced my balance to $1.00. The bank dutifully sent me e-statements (~200 of them) over the years and an occasional inactivity form. At some point I stopped bothering to check the e-statements since they always showed my $1.00 was in "good-hands". Well yesterday, the bank sent me a "nasty letter" threatening to "throw me under the bus" with ChexSystems if I didn't pay the "huge sum" of $4.00. Apparently, the bank decided to start charging my $1.00 rent. I did call the bank's general customer service and the "collections" department to rescue my $1.00 to no avail. So now I'm sending four of its sibbilings ($4.00) off to ZionsBank Corp. To be sure I'm enclosing this less than glowing review with them. Update: I few days later the bank sent another letter indicating that they charged "some accounts" inactivity fees "in error" a few months ago. They indicated that they are crediting the account (now closed) $5.09 (presumably $1.00 in the account and the $4.00 I sent them), plus 9¢ for my inconvenience. A check arrived for $5.09 a few days later. I couldn't make this up if I tried.



