Khan R.
i Would not recommend anyone to this…
i Would not recommend anyone to this company. It’s basically waste of my money and my time. I could have used my money on something else and not feel bad as I’m feeling by trusting this company. They promised me several things before signing up with them. Once I signed up i never received any status updates. Only time I get a phone call from them if there was any issue with payments. I have to call them to get status updates. I didn’t see them making any progress . I guess you got my point now.
Response from Zinu Credit RepairJan 26, 2019
Mr. Khan, we are so sorry to hear about your experience, however, I would like to bring important points that you have missed expressing your experience and they are as follows; 1) Being a 100% performance-based credit repair company, we don't charge any money upfront and only earn fees upon or after a particular account removal, correction or update. You were enrolled with 11 negative items and with our efforts, we were able to remove 9 out of them and that is what you have charged for. However, if you have charged any additional penny please contact us we will review everything for you and make sure that you must be refunded accordingly. 2) Due to the nature of the process, it would be unfair to the consumers to offer them any timeline regarding the results. So, unfortunately, we can't do that. 3) We only promise our clients that we would put all of our efforts for them and they will only be charged if we perform on our end or if their job will be done, if not they won't be charged any penny. 4) Regarding follow-ups; 11/02/2018 12:12:01 AM Called up to update client. Didn't receive a call. VM sent. Email sent to contact us. 11/16/2018 11:52:23 AM Called up to update client. Didn't receive a call. VM sent. Email sent to contact us. 11/30/2018 10:51:16 AM Called up to update client. Didn't receive a call. VM sent. Email sent to contact us. 12/05/2018 10:14:52 AM Called up to update client. Didn't receive a call. VM sent. Email sent to contact us 12/17/2018 1:25:39 PM Spoke with the client and updated CM issue 12/28/2018 1:30:01 PM Called up to update client. Didn't receive a call. VM sent. Email sent to contact us 1/4/2019 2:01:17 PM Called up to update client. Didn't receive a call. VM sent. Email sent to contact us We called you several times for regular follow up status on your file, 7 times Within 8 weeks, unfortunately, we were only able to connect once. 5) We have to call clients in case they have issues with their existing credit monitoring subscription, though we don't get paid directly or indirectly for their monitoring subscriptions. 6) 9 negative deletions out of 11 should be considered positive progress. Again, I would highly encourage you to give us a call to discuss your concerns and for sure we will do our best to find the best suitable resolution for you. Thank you, Team Zinu