Kathryn S.
The people at Zinrelo are great to work with!
We really love working with the people at Zinrelo. Anytime we have an issue or something we are trying to accomplish, they are always willing to help us set it up, or do some extra work on the back-end for us, to get it working. They are also very pro-active, with making suggestions of how they think we could get even better results from the Loyalty Program. They really are a pleasure to work with. They also did some custom work on our system, to get everything to work with an API with our Netsuite System. It makes it seamless for us, so that points are adjusted if customers make returns or exchanges. We love how it just works, without us having to monitor it at all. The only feature that I wish we could get to work better, is the system for bonus points. Because of the way our system is set up, that portion isn't automated for us, and we have to run it as a batch process, and issue bonus points with a delay, until we our outside of our return/exchange window. We are still able to use the feature though. Our customers have really enjoyed the addition of the loyalty program as well, so that they can earn certificates to use for their future purchases. We have gotten a lot of positive feedback since we added it. :)