ZilocarReviews of zilocar.com

Response from ZilocarNov 5, 2025

Dear Bence, We’re very sorry for the inconvenience you experienced accessing your report. We investigated this right after your message and found that a temporary issue with our data provider affected a few reports that day. As we weren’t able to correct it immediately, we issued you a full refund the same day and sent a confirmation by email. We’re truly sorry for the inconvenience this caused and really appreciate your understanding. We genuinely care about every customer and always make things right whenever an issue occurs.

Response from ZilocarNov 5, 2025

We’re very sorry for any confusion caused. All plan details are clearly displayed during checkout and must be accepted before completing a purchase. As confirmed in our previous email communication, we’ve already issued you a full refund, and we truly appreciate your understanding. We genuinely care about every customer and always do our best to make things right whenever an issue occurs.

Response from ZilocarOct 28, 2025

We’re very sorry for the frustration this caused - that was never our intention. The $99.99 charge occurred because the 3-day trial wasn’t canceled within the trial period, which is clearly stated in the Terms & Conditions shown at checkout before completing the purchase. That said, we take every case very seriously and always aim to resolve situations like this quickly and fairly. If you’ve already contacted us, please rest assured that your request is being handled. We always side with the customer when it comes to maintaining trust and transparency. Customer confidence means everything to us, and we truly appreciate the opportunity to make things right.

Response from ZilocarOct 23, 2025

Thank you for sharing your thoughts. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify how our service works. At Zilocar, we strive to be completely transparent - nothing is hidden. All details regarding the 3-day trial, automatic renewal, and pricing are displayed clearly on our checkout page and must be read and accepted before completing any purchase. Every customer receives an account login where they can easily manage or cancel their subscription at any time. Additionally, if someone contacts our support team directly, we always review each case individually and fairly, in full alignment with our clearly communicated refund policy. We truly care about our customers and take every situation seriously. Our goal is always to ensure fair outcomes and to build trust through transparency and responsive support.

Response from ZilocarOct 23, 2025

Thank you for sharing your feedback. We’re genuinely sorry for any confusion and appreciate the opportunity to clarify how our trial and subscription process works. Before completing any purchase, customers must read and accept the Terms & Conditions displayed directly on the checkout page. These terms clearly state that the $5 / 3-day trial provides access to one full vehicle report so users can test the service, and that if the trial is not canceled within 3 days, it automatically transitions into the monthly unlimited plan ($99.99). No payment can be completed without confirming acceptance of these terms, which ensures that every customer is aware of the renewal process before proceeding. We take customer trust and satisfaction very seriously. Whenever a customer contacts us in a timely manner and in line with our refund policy conditions, we always issue a full refund. We understand how frustrating it can be when expectations differ, but transparency is extremely important to us - all details are visible before checkout to help customers make informed choices. If you’d like us to review your case again, please contact our support team at [email protected], and we’ll be happy to help.

Response from ZilocarOct 8, 2025

Dear Jeri, Thank you for sharing your feedback. I want to sincerely apologize that your experience did not meet your expectations. Please allow me to clarify a few important points: - Zilocar reports are compiled from multiple trusted sources, including insurance carriers, and state-level databases. The completeness of records depends entirely on what is officially reported by these agencies, as some states and organizations have limited or delayed data sharing. While we aim for the highest possible accuracy, we always recommend using our report as part of your due diligence - not as the sole verification tool for a vehicle’s history. - As clearly stated on our website and during checkout, Zilocar reports do not include detailed maintenance or repair information. This is because there is no centralized database in the U.S. that tracks or shares detailed service data from individual repair shops or dealerships. - All pricing is transparently listed across our website, Terms & Conditions, and FAQs. We also maintain a clear refund policy to ensure fairness for all customers. - You received the full vehicle report for $5 as part of our special trial offer - a report that normally costs $33.99 at standard price. Please be assured that customer trust and satisfaction are the most important parts of our business, and we’ve issued a full refund of $5 for you. Thank you again for your understanding and for giving us the chance to clarify. Your feedback helps us make our service clearer and stronger.

Response from ZilocarOct 8, 2025

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. To clarify for full transparency - we never charge without authorization. Every charge follows the terms accepted at checkout. The $5 trial provides access to VIN report over a 3-day period so customers can test our service before committing to the $99.99 monthly plan. As clearly stated during checkout and in our Terms & Conditions, if the trial isn’t cancelled within that time or if additional VINs are entered, the account automatically transitions into the monthly unlimited plan. This is also explained on our Pricing and FAQ pages. We’re glad to hear you found the report quality strong. Please be assured that at Zilocar, customer trust and transparency are top priorities, and your feedback genuinely helps us continue to improve.