Info A.
I hired ZillionDesigns for their social media marketing
I hired ZillionDesigns for their “Essential Starter Package” in August 2025. The service was advertised at $89.99, but I was charged $90. The package was supposed to include setup, optimization, posting, and reporting. From the beginning, I declined ads in writing, which their own representative confirmed were optional. Despite this, the company later tried to force me into ads, which were never part of the agreement. The only thing I ever received was a draft content calendar — no setup, no optimization, no posting, no reporting. After requesting a refund on August 8, 2025, they refused. Later, their representative emailed me offering a refund only if I removed my Trustpilot review and dropped my BBB complaint. I reluctantly removed my review in good faith. They then issued a temporary credit, only to reverse it later. Now they are pressuring me to remove my Google review as well. I have all the screenshots and emails proving this coercive behavior. No business owner should ever be treated this way. This company has shown a complete lack of accountability, poor customer service, and manipulative refund tactics. ⚠️ Caution to other business owners: Be very careful before engaging with this company.
Response from ZillionDesignsSep 8, 2025
Hi, We’re truly sorry to hear about your experience and the frustration it has caused. At Zillion Designs, we strive to provide transparent communication and quality service to all of our clients. A refund was initially processed on September 1, 2025 but due to a dispute was opened from your side, the transaction was placed on hold by the merchant. To ensure you receive your funds, we have reissued the refund, and the amount should reflect in your account shortly. Advertising services are always optional and not a mandatory part of our packages. That said, it seems there was a misunderstanding in how this was communicated, and we sincerely regret the confusion. We value all of our customers and their feedback. We remain open to further communication to resolve this matter fairly and to restore your confidence in our services. Please feel free reach out to your account manager for assistance. Thanks Zilliondesigns Team