Guru P.
Very Nice
As a responsible banking institution, we have strict security protocols to ensure the safety of our customers' funds. In this case, we were unable to verify the transaction as the business owner's name and ID proof name were different, which raised suspicion of fraudulent activity. We immediately contacted the sender to verify the transaction, but they denied it. As a result, we had no other option but to cancel the wire payment and return the funds to the initiator to prevent any potential financial loss. We make sure that fund had credited back to the sender's account on time.
Response from Zil USApr 1, 2023
Hello Guru,Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear that you had some trouble with our security protocols. We take the safety of our customers' funds very seriously and always aim to prevent any potential financial loss. We're glad to hear that the funds were credited back to the sender's account in a timely manner and we hope that this issue will not cause any further inconvenience. Thank you for banking with us!