Zil USReviews of zil.us

Response from Zil USJul 5, 2024

Hi Cal, It’s understandable to feel frustrated when funds seem lost; addressing this promptly is important. There may have been a misunderstanding, and we aim always to provide clear and honest communication. Please email [email protected] or call (408) 775-7720 so this issue can be investigated and resolved swiftly. The goal is to ensure that all concerns are addressed and that you receive the needed support. I appreciate your patience, and efforts will be made to make this right. Best, The Zil Money Team

Response from Zil USJul 5, 2024

Hi Tom, I understand your frustration with the payment delay and the wire transfer issue. We're committed to providing a reliable service, so I want to help resolve this as quickly as possible. The bank account details provided might have been incorrect, which could explain why the funds were returned to the sender. Let's get this sorted out—please reach out to us directly at [email protected] or call (408) 775-7720. We'll investigate the issue and provide you with the answers you need. Thanks for your patience; we're here to help resolve this for you. Best, The Zil Money Team

Response from Zil USJun 14, 2024

Thank you for your feedback. We appreciate your concern and would like to clarify that Zil is indeed a financial technology company, not a bank or an FDIC member. We offer banking services through partnerships with FDIC member banks such as Silicon Valley Bank and Texas National Bank. This structure allows us to provide secure and reliable financial services. If you have any further questions or need more information, please feel free to reach out to our support team.

Response from Zil USJun 14, 2024

We're deeply sorry to hear about your experience and understand your frustration and concern. This situation is very serious, and we want to address it immediately. Please get in touch with our support team directly at (408) 775-7720 so we can investigate this matter thoroughly and work towards a resolution. We are committed to resolving any issues and ensuring the security of our client's funds. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

Response from Zil USJul 11, 2024

Hi there, I appreciate you sharing your feedback. There have been some concerns, and I want to address them. First, I want to assure you that our customer service team is larger and more active than ever. We're dedicated to providing professional and secure services, and we've worked hard to resolve any past issues. Your satisfaction is our top priority. Regarding your mention of other customer reviews, it's important to note that all our reviews are genuine and come directly from our customers. We do not use third-party services to generate reviews. If you experienced specific issues with unauthorized transfers or fees, please email us at [email protected] or call (408) 775-7720. We're here to help and ensure a smooth experience. Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. Best, The Zil Money Team updated response on 11-07-2024

Response from Zil USJul 11, 2024

Hi Ayoub, We’re so glad to hear that you’re happy with our work!