SFOURS D.
ZEROSUPPORT + BUGGY APP
I had the unfortunate displeasure of using the ZEROWORK app, and it was nothing short of a nightmare. The creator of the app, Diana, proved to be utterly unhelpful and displayed a complete lack of professionalism. My experience with their support team was nothing short of a disaster. First and foremost, ZEROWORK failed to collect data from my perfectly functioning CSS selector. Seeking assistance on the Discord group was a huge mistake. Instead of providing any meaningful support, I encountered a group of individuals who were arrogant, condescending, and lacked the basic understanding of customer service. Their response? "Just read the tutorials and watch the videos." How is that even remotely helpful? But it doesn't end there. Diana, who supposedly owns the ZEROWORK script, proved to be just as useless as her app. Despite my genuine need for help, she outright refused to assist me, claiming that others had already accomplished the same task and I should figure it out on my own. It's absurd to think that I should spend hours searching through tutorials when the problem lies with her app, not my knowledge or capabilities. In a last-ditch effort to salvage the situation, I even hired a programmer who spent three painstaking hours trying to resolve the issue. Unfortunately, their efforts were in vain, as the program continued to malfunction. What truly shocked me was Diana's unprofessional behavior when confronted with my frustration. She had the audacity to threaten me with expulsion from the Discord group (which she ended up doing on op of sending an extremely rude email threattening to withdraw my LTD. Which I think she will do after reading the reviews that she deserves), simply for expressing my legitimate concerns. It's clear that she has no understanding of customer support or how to handle dissatisfied users. I am deeply disappointed in the lack of competence and accountability displayed by Diana and her team. It is appalling that someone with such a poor understanding of user support and a complete disregard for resolving issues is in a position of authority within the app community. If you're considering using the ZEROWORK app, I highly recommend looking elsewhere (There's better alternatives such as AUTOMA, open source project on github, which is FREE but with many more options). Save yourself the frustration, humiliation, and wasted time. This app and its unhelpful support are a complete disappointment.
Response from zerowork.ioJun 17, 2023
Unfortunately, your comments on our Discord channel were so disrespectful and toxic towards other creators that I had to ban you from our channels to protect our users. The programmer you are referring to has publicly replied to you on our Discord channel that after the initial call he refused to provide any services to you - paid or unpaid - given how disrespectful your attitude has been. In his reply, he also confirmed that there were no bugs with the ZeroWork platform itself. Either way, I don't think ZeroWork Creator was the right tool for you. ZeroWork Creator requires a learning curve and building your own TaskBots takes some practice and some patience. ZeroWork marketplace would have been a better starting point. As opposed to ZeroWork Creator, on ZeroWork marketplace anyone can subscribe to a ready-to-use TaskBot without having to build your own TaskBot workflow logic.



